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In office
Seniority
Intern
Confirmed on the employer's own hiring board on Oct 6, 2026. First seen by Alion on Oct 4, 2026.
Overview
Company
Impact
Profile match
HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
Job Summary
The purpose of this role is to handle calls, resolve customer issues, participate in training, and gather feedback to improve service quality.
Key Responsibilities
1. Handle Inbound And Outbound Calls, Addressing Customer Inquiries And Providing Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently, Ensuring High Levels Of Customer Satisfaction.
3. Adherence To Process To Ensure High Quality Customer Service
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills.
5. Gather Customer Feedback And Suggest Improvements To Enhance Service Quality.
Skill Requirements
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Other Requirements
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