{"id":2072166,"url":"https://alion.io/job/hcltech-trainee-voice-4","title":"Trainee-Voice","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T07:33:10Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T09:56:00Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Summary\nResponsible for responding to customer inquiries and complaints regarding accounts\nrecords, billings, contract managements renewals and cancelations. Answers and\ninitiates a variety of real-time inbound and outbound voice-based communications in\nEnglish to support customer care. Provides real time expertise and customer service\nsupport to client’s customers. They are required to meet all performance indicators\nestablished as part of the operation and other operational metrics as needed.\nScope:\nInternal/External Interfaces:\n• Customers, other Customer Service Agents, Subject Matter experts, trainers, Quality\nanalyst Team Leaders, Managers.\nMajor\nKey Responsibilities\nResponds to telephone inquiries and complaints using standard scripts and\nprocedures.\nGathers information, research/resolves inquiries and logs customer calls.\nCommunicates appropriate options for resolution in a timely manner.\nInforms customers about services available and assesses customer needs\nMakes recommendations to customer based on the inquiry and what the company\nguidelines allow.\nMinimize call escalation through effective communication and knowledge of\ncompany’s policies and procedures.\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":1225,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-08T07:33:10Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.942,"p_room":0.9,"age_days":8,"expected_fill_days":18,"reasons":["conf:0","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-trainee-voice-4","json_url":"https://alion.io/job/hcltech-trainee-voice-4.json","meta":{"generated_at":"2026-10-18T10:14:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-trainee-voice-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-trainee-voice-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-trainee-voice-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-trainee-voice-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-trainee-voice-4"}]}