{"id":2048538,"url":"https://alion.io/job/hcss-technical-support-analyst","title":"Technical Support Analyst","company":{"id":179869,"name":"HCSS","domain":"hcss.com","url":"https://alion.io/company/hcss","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sugar Land, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-07T19:21:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T00:28:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations.Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texashonors for 18consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built Inas a Best Place to Work in Greater Houstonand by Construction Executivefor our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.\nWHO WE NEED:\nWe’re currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service.\nQualifications:\nYou’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets. \nYou genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems. \nYou’re a team player and have the ability to follow or lead as situations dictate. \nYou are able to make decisions quickly and use available resources effectively.\nYou enjoy the challenge of problem-solving and appreciate the value of a well-executed solution. \nYou’re able to plan, organize, and prioritize work-you’re seen as someone who wears many hats!\nYou always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed. \nYou’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions. \nBonus Qualifications:\nFluent in Spanish\nRole Responsibilities:\nProvide instant world-class service to HCSS customers through multiple channels.\nBe the customer’s ambassador to all internal departments in order to help customers be successful in their roles.\nTake ownership of learning HCSS products in addition to the training provided.\nContinuously create helpful documentation through the capture of relevant information during each support interaction.\nRecognize and exceed the high standards and expectations of the department.\nBENEFITS & PERKS:\nPart of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:\nFlexible hybrid schedule\nMedical, dental, and vision coverage with company-paid and employee-paid options\nPaid holidays, sick days, and personal time off\nEmployee Resource Groups (ERGs) that foster connection and inclusion\nOn-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.\nDog-friendly campus and WiFi-accessible courtyards\n401(k) with a 5% company match\nCoverage for employee professional development and wellness\nAnd more!","description_format":"text","description_chars":3338,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-07T20:50:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/hcss-technical-support-analyst","json_url":"https://alion.io/job/hcss-technical-support-analyst.json","meta":{"generated_at":"2026-10-10T02:07:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3774,"day_limit":5000,"remaining_today":1226,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179869},"rest":"https://alion.io/mcp/rest/get_company?id=179869"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcss-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcss-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcss-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcss-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcss-technical-support-analyst"}]}