# IT Support Analyst II

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support. Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues. Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot complex technical problems and provide effective solutions. Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals. Perform routine maintenance on computer systems, such as backups and software updates. Manage user accounts and permissions across various systems and applications. Parti

- **Id**: 816426
- **Url**: <https://alion.io/job/hctec-it-support-analyst-ii>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Glendale, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-26T18:02:30Z
- **Employer posted date**: 2026-08-26
- **Last verified at**: 2026-11-09T17:56:43Z
- **Board verified**: yes
- **Days open**: 75
- **Description format**: text
- **Description chars**: 2239
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Help Desk & Service Desk, Recruiting & Staffing, EHR & Clinical Software, IT Staffing & Staff Augmentation

## Company

- **Id**: 694936
- **Name**: HCTec
- **Domain**: hctec.com
- **Url**: <https://alion.io/company/hctec>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Breezy

## Salary estimate

- **Min usd**: 49000
- **Max usd**: 97000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 483

## Technologies

- **Active Directory** — Optional: no
- **ITIL** — Optional: no
- **Microsoft Office** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 75

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-12T11:26:33Z

## Liveness

- **Score**: 20
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.56
- **P room**: 0.36
- **Age days**: 74
- **Expected fill days**: 42
- **Reasons**: conf:2, win:tail, crowd:
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.