{"id":2185375,"url":"https://alion.io/job/hd-supply-contact-center-quality-associate","title":"Contact Center Quality Associate","company":{"id":2066669,"name":"HD Supply","domain":"hdsupply.com","url":"https://alion.io/company/hdsupply-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Braunfels, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T16:08:34Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T07:34:20Z","board_verified":false,"closed_at":"2026-10-19T07:34:20Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nResponsible for reviewing and auditing telephone interactions between contact center representatives and customers in a variety of center departments (credit, account services, sales, sales support, and Peachtree) to ensure the highest level of customer service is being provided.\nMajor Tasks, Responsibilities, and Key Accountabilities\nMonitors and evaluates inbound and outbound calls in accordance with business policy regarding call quality standards\nProvides feedback to agents on call performance. Provides advice and guidance based on audit findings, and delivers performance feedback to associates.\nProvides feedback and evaluation to department management, as well as the Training & Development team regarding trends and variances of established quality guidelines, policies, and procedures.\nSupports additional projects, reporting, and initiatives within Quality Assurance; provides additional contact center operations support; and collaborates with Training & Development team as necessary to achieve organizational objectives.\nPrepares and analyzes internal and external quality reports for management review.\nConducts special projects or tasks as assigned\nNature and Scope\nRefers complex, unusual problems to supervisor.\nUnder general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.\nNone.\nWork Environment\nLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\nMost of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).\nTypically requires overnight travel less than 10% of the time.\nEducation and Experience\nHS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.\nFor CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:\n Pay Range\n$16.50-$19.00 HourlyHDS provides the following benefits to all permanent full-time associates:\nMedical (with Prescription drug coverage), dental, and vision plans\nHealth care and Dependent Care FSA (as applicable)\n401(K) with company match\nPaid Holiday, Vacation, Personal Time, and Wellness Day\nPaid Sick Time\nLife and Accidental Death & Dismemberment Insurance\nShort and Long-term Disability Insurance\nCritical Illness Insurance\nAccident Insurance\nWhole Life insurance\nCommuter Benefits\nTuition Reimbursement\nEmployee Assistance Program\nAdoption and Surrogacy Assistance\nCA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.\nOur Goals for Diversity, Equity, and Inclusion\nWe are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.\nEqual Employment Opportunity\nHD Supply is an Equal Opportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.","description_format":"text","description_chars":3509,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Warehousing","Industrial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-09T16:08:34Z"},{"event":"close","at":"2026-10-19T07:34:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 7","filings_12m":20,"filings_prev_12m":22,"green_card_filings_12m":7,"median_offered_wage_usd":134907,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/hd-supply-contact-center-quality-associate","json_url":"https://alion.io/job/hd-supply-contact-center-quality-associate.json","meta":{"generated_at":"2026-10-19T18:19:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066669},"rest":"https://alion.io/mcp/rest/get_company?id=2066669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhd-supply-contact-center-quality-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhd-supply-contact-center-quality-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhd-supply-contact-center-quality-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hd-supply-contact-center-quality-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhd-supply-contact-center-quality-associate"}]}