{"id":2574161,"url":"https://alion.io/job/hd-supply-customer-care-associate-i-fm","title":"Customer Care Associate I - FM","company":{"id":2066669,"name":"HD Supply","domain":"hdsupply.com","url":"https://alion.io/company/hdsupply-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":13,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Etobicoke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":22,"currency":"CAD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T23:39:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T04:09:30Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nProvide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.\nMajor Tasks, Responsibilities, and Key Accountabilities\nResponds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.\nPerforms necessary follow-up to ensure customer service expectations are met.\nFacilitates profitable growth and the sales process by adherence to department incentive and initiative programs.\nResearches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.\nUses computerized system for tracking, information gathering, and/or troubleshooting.\nResolves customer issues including issuance of credit concessions.\nRefers complex, non-standard problems to supervisor.\nNature and Scope\nSelects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.\nUnder close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.\nNone.\nWork Environment\nLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\nMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\nNo travel required.\nEducation and Experience\nHS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.\nFor Ontario Job Seekers:\nPay Range:\n$18.27-$22.84 HourlyPosition Vacancy:\nThis job posting is for an existing vacancyA.I. Disclosure:\nHD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.\nOur Goals for Diversity, Equity, and Inclusion\nWe are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.\nEqual Employment Opportunity\nHD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.\nHD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email  and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.","description_format":"text","description_chars":2943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","B2B Commerce","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-14T23:39:28Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":1,"age_days":8,"expected_fill_days":24,"reasons":["conf:25","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/hd-supply-customer-care-associate-i-fm","json_url":"https://alion.io/job/hd-supply-customer-care-associate-i-fm.json","meta":{"generated_at":"2026-10-24T05:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2066669},"rest":"https://alion.io/mcp/rest/get_company?id=2066669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhd-supply-customer-care-associate-i-fm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhd-supply-customer-care-associate-i-fm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhd-supply-customer-care-associate-i-fm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hd-supply-customer-care-associate-i-fm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhd-supply-customer-care-associate-i-fm"}]}