{"id":2532856,"url":"https://alion.io/job/healios-coordinator-needs-led-pathway","title":"Coordinator (Needs-Led Pathway)","company":{"id":172256,"name":"Healios","domain":"healios.org.uk","url":"https://alion.io/company/healios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":null,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37080},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Notion","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:09:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T16:53:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"POSITION: Fixed Term Contract (up to 2 years) - Full/Part Time (minimum of 30 hours per week required)\nLOCATION: Fully remote, UK based \nSALARY: Up to £28,000 per year \nFixed term contract - This is a 2 year fixed term opportunity created to support the delivery of a specific contract commitment. Any continuation beyond the initial fixed term period would be dependent on the ongoing requirement for the work associated with the contract. We are unable to guarantee that the role will continue beyond the two year term.\nUnited by our vision. Leading with empathy. Pioneers in curiosity.\nHealios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. \nInnovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!\nHealios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. \n“Great mindsdon’tthink alike” \nFrom our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. \nAs the Coordinator for our Needs-Led Pathway, you will play a pivotal role in our team, which we deliver in partnership with Sirona care & health for families across Bristol, North Somerset and South Gloucestershire (BNSSG). You’ll keep work flowing through the pathway: supporting families to complete their onboarding questionnaires and paperwork, answering their questions, coordinating their appointments, and linking them with their dedicated Care Navigator clinician.\nYour primary responsibility will be to make sure every family has a positive, predictable and respectful experience of the clinical pathway - from their first contact with us through to their final ‘Moving Forward’ conversation - and of how the pathway connects with our Integrated Therapeutic Service (ITS) and our neurodevelopmental (ND) teams. The Needs-Led Pathway supports children and young people from early years up to 18, based on what they need rather than whether they have, or are waiting for, a diagnosis.\nWorking in a neuro-affirmative way\nMany of the children, young people and parents you’ll speak to are neurodivergent. We work in a neuro-affirmative way: we see autism, ADHD and other neurodevelopmental differences as part of who someone is rather than problems to be fixed, and we adapt how we work instead of expecting families to adapt to us. You don’t need to be an expert on day one - we’ll train and support you - but you’ll need to share these values. In this role, they show up in small, practical ways every day:\nTelling families clearly what will happen next, when, and how long it will take - for many people, predictability is an access need rather than a preference\nWriting in plain, direct language, and following up phone or video conversations in writing so families have something to refer back to\nAsking families how they would like to be contacted, and respecting it - unexpected phone calls can be hard for some people\nUsing the language families use about themselves and their children (for example “autistic” or “has autism”) and not correcting them\nRemembering that a parent or carer may be neurodivergent too, and that forms, deadlines and phone calls are harder for some families than others\nNot reading a missed deadline, a short reply or a difficult call as a lack of interest - and understanding distressed behaviour as communication\nNoticing and passing on what is going well for a child, not only what is difficult\nWhat you’ll be doing\nCoordinating the pathway\nManaging the flow of work through the pathway and its service lines, so that referrals from Sirona move promptly and no family gets stuck\nBooking and coordinating appointments, including Care Navigation Meetings, Core Needs Assessments, Single Session Consultations, four-weekly check-ins and Moving Forward appointments\nLinking families with their dedicated Care Navigator clinician, and passing on what families have already told us so they don’t have to repeat their story\nSending questionnaires and reminders at the right points in the journey, including the onboarding questionnaires and the closing questionnaire ahead of a family’s Moving Forward appointment\nSupporting families who want to come back to the service after their episode of care, using the agreed re-entry route\nSupporting families\nSupporting families and young people to complete onboarding questionnaires and paperwork, including talking it through by phone or video where a form doesn’t work for them\nArranging alternative formats, interpreters and reasonable adjustments, and recording them so every member of the team knows\nHelping families get set up on, and find their way around, our Healios Connect resource library, including logins and digital access\nResponding to questions from families and young people by email, telephone and message - clearly, warmly and promptly\nRecognising when something a family says may signal a safety or safeguarding concern, and passing it to the duty or Care Navigator clinician straight away, following Healios safeguarding procedures. You won’t make clinical decisions, but you will know how and when to escalate\nRecords, information and quality\nKeeping accurate, timely records in our clinical record system, and checking the record before asking a family for information we already hold\nLiaising with Sirona, schools and other professionals to gather referral and background information, within data-sharing agreements and information governance rules\nSupporting monthly operational reporting, such as appointment capacity, questionnaire completion and family feedback\nGeneral administration and coordination duties that support the Sirona pathway, clinical and operations teams\nSharing what you hear from families, so we can keep improving the pathway\nWhat you need to have\nIf you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.\nAdministrative and organisational experience, ideally in a healthcare, education or customer-facing setting\nGood time management, and the ability to switch between tasks without losing track of the detail\nExperience of resolving queries and concerns, and troubleshooting problems\nExperience using MS Word, Excel, Outlook and/or Google Docs, Sheets, Calendar, and confidence learning new systems\nClear, warm and professional communication, particularly by email and telephone, and the flexibility to adapt how you communicate to the person in front of you\nAn understanding of, or genuine interest in, neurodiversity and neuro-affirmative practice, and a willingness to keep learning\nKeeping families and young people at the heart of everything you do\nGood judgement about when to ask for help, and the confidence to escalate concerns promptly\nAn understanding of confidentiality and data protection when handling sensitive personal information\nA professional home working environment with a minimum WIFI connection of 2 Mbps up and download speed\nFlexibility to support our mission of bringing healthcare to anyone, anytime, anywhere\nA commitment to ethical practice and adherence to the highest standards of safeguarding of adults and children\nIt would be great if you also have\nExperience in NHS, children’s, SEND or neurodevelopmental services\nExperience using a clinical record or case management system\nKnowledge of services and support available to families across BNSSG\nExperience supporting families of younger children, including under-5s\nAutism, ADHD or neuro-affirmative training\nLived experience of neurodivergence, yourself or in your family - we welcome and value this\nWhat’s in it for you \n33 days holiday (including Bank Holidays)\nPaid Christmas closure (between Christmas and New Year)\nBirthday Leave - paid day off on your birthday\nLife Leave\" - 2 days of extra leave to take when things you can't plan for happen\nEnhanced family friendly policies including a phased return to work and receive full pay\nPaid company sick pay scheme\nContributory Pension Scheme (6% matched)\nEmployee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child\nFully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!\nWork from anywhere policy \nAccess to NHS and Perks at Work discounts, including the Blue Light Card \nFree access to co-working spaces\nCPD/Growth day per year, plus personal development allowance to invest in your growth Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians\nBespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians\nACCOMMODATIONS\n We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page\nWe are a Disability Confident Employer and operate a Guaranteed Interview Scheme (GIS). This means we are committed to interviewing all disabled applicants who meet the minimum criteria for this role. If you wish to be considered under this scheme, please indicate this when asked about disability on the application form. \nDIVERSITY AND INCLUSION\n“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.\nSAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS \nHealios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.\nAs part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. 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