{"id":2510880,"url":"https://alion.io/job/healpath-customer-support-specialist","title":"Customer Support Specialist","company":{"id":3901460,"name":"HealPath","domain":"healpath.care","url":"https://alion.io/company/healpath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T15:27:36Z","employer_posted_date":null,"last_verified_at":"2026-10-05T15:27:36Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Job Purpose\nThe Customer Support Specialist provides accurate, compassionate, and privacy-safe frontline support across telehealth, chronic refill, chronic care management, specialty, and administrative journeys.\nThe role coordinates member communication, identity and eligibility verification, appointment scheduling, virtual-visit support, documentation, follow-up, complaint escalation, and case closure in accordance with approved procedures.\nThis role helps improve access and member trust while reducing no-shows, booking errors, missed follow-ups, claim-support errors, and avoidable loss of clinician capacity.\n\nKey Responsibilities\nVerify member identity, caregiver authorization, and eligibility using approved procedures and minimum-necessary privacy principles.\n\nClassify each request and route it to the appropriate team, program, or escalation owner.\n\nBook, reschedule, confirm, and update appointments accurately across assigned programs and channels.\n\nSend approved pre-consultation instructions, reminders, follow-up messages, and service-recovery communications.\n\nFollow approved scripts, standard operating procedures, escalation paths, and shift-handover requirements.\n\nRequirements\nEducation: Bachelor’s degree preferred. A relevant diploma may be accepted when supported by demonstrated communication and operational skills.\n\nExperience: Zero to two years of experience in customer operations, call centers, healthcare administration, hospitality, or a related field. Healthcare experience is an advantage.\n\nLanguages: Fluent Arabic and basic-to-intermediate English.","description_format":"text","description_chars":1589,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T08:39:30Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":9,"expected_fill_days":17,"reasons":["seen:9","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/healpath-customer-support-specialist","json_url":"https://alion.io/job/healpath-customer-support-specialist.json","meta":{"generated_at":"2026-10-15T08:13:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3901460},"rest":"https://alion.io/mcp/rest/get_company?id=3901460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhealpath-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhealpath-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhealpath-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/healpath-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhealpath-customer-support-specialist"}]}