{"id":1526966,"url":"https://alion.io/job/health-advocate-research-associate","title":"Research Associate","company":{"id":1862646,"name":"Health Advocate","domain":"healthadvocate.com","url":"https://alion.io/company/healthadvocate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:27:20Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-18T16:22:06Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":18},"description":"Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!\n2025:\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\n2024:\nExcellence in Customer Service Awards: Organization of the Year (Small)\n\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\nBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)\n\nAs part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)\nJoin Us as a Research Associate\nAt Health Advocate, we’re on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes-connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day.\nWhat You’ll Do: Your Roadmap to Impact\nAs a Research Associate, you’ll support healthcare navigation through high-quality research, organization, and follow-through. Your day-to-day responsibilities will include:\nResearching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies\nResearching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources\nIdentifying appropriate benefit plans and benefit offerings when applicable\nProviding accurate, easy-to-understand research findings to nurses, advocates, and internal partners\nResponding to member requests by delivering clear, specific resources and available options\nEntering and maintaining accurate documentation within internal systems\nCompiling research results in a user-friendly format to support member decision-making\nTracking cases and conducting timely follow-ups with members and providers\nEnsuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA\nMonitoring recurring research issues or trends and escalating concerns to leadership as appropriate\nWho You Are: The Advocate We’re Looking For\nYou’re someone who enjoys digging into details, organizing information, and helping others through accuracy and follow-through. You bring:\nA high school diploma or GED required; associate degree in business, liberal arts, healthcare management, or a related field preferred\nAt least one year of healthcare-related experience preferred\nStrong written and verbal communication skills, including professional phone etiquette\nExcellent listening skills and the ability to understand and clarify requests\nStrong problem-solving and issue-resolution abilities\nExceptional customer service skills and a commitment to quality\nSolid organizational and multitasking skills, including consistent follow-up\nComfort using MS Word, Excel, and web-based research tools\nThe ability to work effectively in a collaborative, team-based environment\nBilingual skills (English/Spanish or other languages) may be required based on assignment\nWhy Health Advocate?\nAt Health Advocate, we don’t just support our members-we support our employees too. When you join our team, you’ll gain:\nComprehensive training and the tools you need to succeed\nOpportunities for career growth and internal advancement\nCompetitive pay: Starting at $16 per hour\nBenefits: A robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays\nA mission-driven culture focused on accuracy, compassion, and meaningful impact\nA collaborative environment where your contributions truly matter\nYour Next Move\nIf you’re ready to turn your research skills into a career that makes a difference, we’d love to hear from you. Apply today and take the next step toward joining a team dedicated to simplifying healthcare-one well-researched solution at a time.\nCompany Overview \nHealth Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.\nLearn more\nHealth Advocate https://www.healthadvocate.com/site/\nFacebook https://www.facebook.com/healthadvocateinc/\nVideo https://vimeo.com/386733264/eb447da080\nAwards:\n2025:\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\n2024:\nExcellence in Customer Service Awards: Organization of the Year (Small)\n\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\nBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)\n\n2023:\nNational Customer Service Association All-Stars Award: Service Organization of the Year.\n\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\n2022:\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner\n\nExcellence in Customer Service Awards: Organization of the Year (Small)\n\nBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)\n\n2021:\nStevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner\n\nStevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner\n\nBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)\n\n2020:\nNational Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up\n\nCommunicator Award of Distinction: October 2019 Broker News\n\nMarCom Awards: Gold, COVID Staycation Ideas brochure\n\nMarCom Awards: Platinum, 2021 Well-being Calendar\n\nBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)\n\nVEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.\nPAY TRANSPARENCY NONDISCRIMINATION PROVISION\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)","description_format":"text","description_chars":8491,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-30T14:27:20Z"},{"event":"close","at":"2026-10-02T16:46:56Z"},{"event":"reopen","at":"2026-10-11T18:10:26Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.35,"age_days":16,"expected_fill_days":6,"reasons":["conf:34","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/health-advocate-research-associate","json_url":"https://alion.io/job/health-advocate-research-associate.json","meta":{"generated_at":"2026-10-19T05:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1862646},"rest":"https://alion.io/mcp/rest/get_company?id=1862646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhealth-advocate-research-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhealth-advocate-research-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhealth-advocate-research-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/health-advocate-research-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhealth-advocate-research-associate"}]}