{"id":2469395,"url":"https://alion.io/job/health-choice-network-it-technician","title":"IT Technician","company":{"id":1994741,"name":"Health Choice Network","domain":"hcnetwork.org","url":"https://alion.io/company/hcnetwork","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurora, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:38:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-11T22:23:05Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Part-Time | Onsite | Aurora, IL\nCandidates must reside in or near Aurora, IL and be available to work onsite.\nPosition Summary\nHealth Choice Network is seeking an experienced IT Technician to provide advanced technical support for end users, Microsoft 365 services, endpoint devices, and core IT systems. This role serves as an escalation point for technical issues, supports daily IT operations, and helps maintain a reliable, secure, and efficient technology environment.\nThe ideal candidate is customer-focused, technically skilled, and experienced supporting Windows environments, Microsoft 365, endpoint management, and user access administration.\nKey Responsibilities\nProvide Tier 2 support for desktops, laptops, printers, mobile devices, and peripherals.\nTroubleshoot hardware, software, operating system, Microsoft 365, and connectivity issues.\nSupport user account administration in Active Directory, Entra ID, and Microsoft 365.\nDeploy, configure, and support endpoint devices using Intune, Autopilot, and related management tools.\nInstall, configure, and support Windows operating systems and business applications.\nSupport Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.\nAssist with workstation imaging, software deployment, and device lifecycle management.\nTroubleshoot network connectivity issues involving VPN, DNS, DHCP, TCP/IP, and wireless networks.\nParticipate in endpoint security, patch management, and vulnerability remediation activities.\nSupport onboarding and offboarding activities, including hardware deployment and access provisioning.\nMaintain technical documentation, knowledge base articles, and asset records.\nCollaborate with internal teams, vendors, and third-party support providers to resolve issues.\nAssist with ticket triage, escalation management, and root cause analysis.\nParticipate in after-hours support and maintenance activities as needed.\nRequired Qualifications\nAssociate degree, Bachelor's degree, or equivalent work experience in Information Technology or a related field.\n3+ years of IT support, help desk, desktop support, technical support, or systems support experience.\nExperience supporting Windows 10/11 environments.\nExperience with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.\nExperience with Active Directory and Entra ID.\nExperience using Intune or other endpoint management solutions.\nStrong troubleshooting and customer service skills.\nAbility to manage multiple priorities in a fast-paced environment.\nKnowledge, Skills & Abilities\nStrong technical troubleshooting and analytical skills.\nKnowledge of Microsoft 365 administration and endpoint management.\nUnderstanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.\nStrong verbal and written communication skills.\nExcellent customer service and interpersonal skills.\nAbility to work independently and collaboratively within a team environment.\nStrong organizational and documentation skills.\nWhy Join Us?\nAt Health Choice Network, you'll have the opportunity to support a mission dedicated to improving community health while helping ensure the organizations we serve have the technology and support needed to deliver quality healthcare services. You'll work alongside a collaborative team and play a key role in supporting the systems that power healthcare operations.\nDisclaimer\nAt this time, Health Choice Network is unable to employ individuals who reside or work in California. 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