{"id":1323090,"url":"https://alion.io/job/health-note-ai-operations-specialist","title":"AI Operations Specialist","company":{"id":3780316,"name":"Health Note","domain":"healthnote.com","url":"https://alion.io/company/healthnote-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":135000,"max_usd":301000,"period":"year","method":"role_country_seniority_unknown","sample_n":4425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-09-25T23:37:21Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-30T19:02:33Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"AI Operations Specialist\nRemote, U.S.\nWhat This Role Is\nWe are looking for a hands-on AI Operations Specialist to own customer AI implementations from discovery through launch and ongoing optimization.\nYou will configure and improve LLM-powered workflows, evaluate production behavior, troubleshoot issues, and work directly with customers and internal teams to make sure implementations work reliably in the real world.\nThis is a customer-facing technical IC role. You should be comfortable moving between AI behavior, implementation details, customer workflows, and production troubleshooting.\nWhat You’ll Do\nOwn customer AI implementations from discovery through launch and ongoing optimization.\n\nTranslate customer workflows and requirements into clear AI behavior, implementation plans, and testing criteria.\n\nDesign and improve prompts and workflow logic for customer-facing AI agents.\n\nBuild and run evaluations, test plans, and regression checks to improve reliability and consistency.\n\nInvestigate production issues across prompts, workflows, integrations, data, APIs, and application behavior.\n\nDetermine whether problems can be resolved directly or require product or engineering support, and escalate with clear evidence and reproduction steps.\n\nFacilitate customer testing and troubleshooting, and communicate status, risks, blockers, and required decisions clearly.\n\nDrive open issues to resolution across customers and internal teams, including when ownership or next steps are ambiguous.\n\nUse recurring customer and production issues to improve implementation practices and product behavior.\n\nWhat You Bring\nHands-on experience working with LLM-powered products or workflows in production.\n\nExperience building evaluations and improving unreliable or nondeterministic AI behavior.\n\nStrong technical troubleshooting skills and the ability to investigate complex systems without immediately handing problems to engineering.\n\nExperience owning customer implementations from discovery through launch and optimization, including working directly with customers throughout the process.\n\nExperience with healthcare technology and/or conversational or voice AI is helpful but not required.\n\nBenefits\nHealth, dental, and vision insurance\n\n401(k) with company match\n\nFlexible PTO and company-paid holidays\n\nFully remote work within US hours\n\nCompany-provided 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