{"id":2699683,"url":"https://alion.io/job/healthedge-senior-incident-response-analyst","title":"Senior Incident Response Analyst","company":{"id":58605,"name":"HealthEdge","domain":"healthedge.com","url":"https://alion.io/company/healthedge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"New Relic","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:03:20Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-06T13:47:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Overview\nHealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.\nThe Senior Incident Response Analyst at HealthEdge is a multi-functional role working to support our hosted customers when incidents occur.\nMain responsibilities:\nCoordinate and manage our Major Incident process activities. \nSupporting Major Incident Management reporting (KPIs and customer SLAs) \nDrives standard execution of the Major Incident Management process \nCommunicate with internal stakeholders and customer stakeholders as necessary about status, resolution, and success criteria signoff. \nRecord and classify received Incidents and undertake an immediate effort to restore failed services while working towards the most efficient time to restoration \nRecord all timelines, activities, resources, and assets involved in the Incident. \nAssociate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) \nPartner with Problem Management on the RCA process and delegate information requests to technical resources involved in restoration of service. \nCreate, define, and manage Technical Action Plans when major incidents occur. \nWork primarily is focused on Sev1 and Sev2 incidents, Problem Management partnership, Root Cause reviews and internal escalations. \nCollaboration skills and ability to work across technical and support teams. \nRequirements:\nMinimum of 2 years of experience in a major incident management role. \nUnderstands and has demonstrated the use of methods and techniques for the assessment and management of escalated incidents. \nExcel with communication skills (written and oral), with experience interacting across all levels of management and communicating issues with people, process and technology. \nGood understanding of ITSM processes within IT Operations \nKnowledge of how to support the Incident Management, Problem Management and Change Management processes while working escalated incidents \nExperience with utilizing Data Dog or other APM tools (AppDynamics, New Relic, Dynatrace, Solarwinds, etc.) to effectively triage issues and alerts \nUnderstanding and ability to troubleshoot Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud environments, AWS cloud environments, Virtualized environments, Unix and Windows operating systems \nStrong interpersonal and teamwork skills. \nAbility to participate in an on-call rotation \nGeographic Responsibility: Remote, US\nType of Employment: Full-time, permanent\nFLSA Classification (USA Only): Exempt\nWork Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:\nThe employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. \nWork across multiple time zones in a hybrid or remote work environment. \nLong periods of time sitting and/or standing in front of a computer using video technology. \nMay require travel dependent on company needs. \nThe above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.\nHealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.\n#LI-Remote\n**The annual US base salary range for this position is $115,000 to $130,000. This salary range may cover multiple career levels at HealthEdge. 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