{"id":364418,"url":"https://alion.io/job/healthedge-senior-tech-services-engineer","title":"Senior Tech Services Engineer","company":{"id":58605,"name":"HealthEdge","domain":"healthedge.com","url":"https://alion.io/company/healthedge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"AppDynamics","optional":false},{"name":"Bash","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-05T20:00:24Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-11-01T20:46:48Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Overview\nJD - Senior Technical Services Engineer\nPosition Overview: We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service.\nAs part of the Support Engineering team, you will:\nTroubleshoot complex issues and enhance the user experience for HealthEdge customers.\nProvide technical support to both internal and external clients across hosted and on-premises environments.\nLeverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.\nCollaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement.\nUtilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery. This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.\nThe Product: HealthRules® Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processing-available on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90-97% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond swiftly to regulatory changes, adopt value-based reimbursement models, and improve clinical outcomes and member experiences.\nKey Responsibilities:\nAnalyze complex technical problems, identify root causes, and effectively communicate findings to both customers and product development teams.\nManage multiple support cases with competing priorities, ensuring accurate documentation and customer information is maintained in Salesforce.\nPerform in-depth root cause analysis and correlate issues across systems and applications to drive resolution.\nDemonstrate a proactive, solution-oriented mindset, consistently seeking opportunities to enhance service quality, operational efficiency, and team performance.\nAssist customers in diagnosing issues quickly, providing effective workarounds, and guiding them on best practices and cleanup procedures.\nParticipate in customer calls, peer reviews, and cross-functional discussions to identify optimal solutions and contribute to continuous improvement.\nProvide detailed feedback on bugs across active product releases and contribute to the development of knowledge base articles and reusable scripts for recurring issues.\nActively contribute to team knowledge sharing, fostering a culture of learning and collaboration.\nMentor and support team members, promoting skill development and knowledge transfer.\nExhibit a strong commitment to understanding both the technical and business aspects of customer challenges, driving impactful solutions.\nEnsure all activities are performed in compliance with HealthEdge policies and procedures, particularly those related to the handling of PHI and PII.\nParticipate in a rotational 24x7 on-call support schedule to provide timely assistance to clients.\nINDIA specific:\nMay require early morning or evening shifts (India time) to overlap with US teams. Typically, late-night shifts are not expected.\n\nAdditional Role-Specific Competencies:\nMentors junior engineers and contributes to onboarding and training.\nLeads cross-functional initiatives to address recurring or systemic issues.\nChampions knowledge sharing by creating new resources and teaching sessions.\nIdentifies and mitigates resistance to change, guiding teams through transitions.\nDrives initiatives to address systemic issues and contributes to strategic improvements.\nWhat you bring: Education & Experience:\nBachelor’s degree in Computer Science, Electronics, or a related field.\n5-8 years of experience in supporting mission-critical, multi-tiered enterprise applications.\nHands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.\nDomain knowledge in healthcare or US health insurance is preferred.\nTechnical Proficiency:\nStrong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries).\nProficient in web technologies and middleware such as WebLogic/WebSphere.\nExperience with Linux and Windows operating systems- comfortable on a Linux server and familiarity with command lines\nExpertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries.\nHands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics.\nExperience with SOAP and REST-based web services.\nSkilled in log analysis using tools like grep, with familiarity in structured (JSON, XML) and unstructured log formats.\nFoundational experience in troubleshooting and analyzing Bash scripts.\nRoot cause analysis across distributed systems including microservices, APIs, and message queues.\nExperience with writing documentation, creating best practices and standard operating procedures.\nMentoring/training new support engineers in product knowledge, problems analysis, communication, and technical skills\nPreferred:\nUnderstanding or experience in:\nApache Tomcat\nPostgreSQL\nReact JS & Spring Boot\n\nBusiness & Analytical Skills:\nStrong critical thinking, analytical reasoning, and problem-solving abilities.\nProven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment.\nExperience creating runbooks and knowledge base articles to document root cause analyses and standard procedures.\n\nSoft Skills & Work Environment:\nExcellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences.\nComfortable working in dynamic environments with flexibility to provide 24x7 on call client support on a rotational 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