{"id":780171,"url":"https://alion.io/job/healthee-technical-support-engineer","title":"Technical Support Engineer","company":{"id":7845,"name":"Healthee","domain":"healthee.com","url":"https://alion.io/company/healthee","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"GraphQL","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-30T04:03:27Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Come work with us!\nWelcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.\nWe're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.\nWe are looking for a Technical Support Engineer to join our team in our Buenos Aires office!\nKey Responsibilities:\nWork closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.\nPerform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.\nManage and solve assigned cases by providing the best support solution given the client needs.\nInvestigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.\nReference technical documentation and aid in building technical internal knowledge base content where gaps may be present.\nWork closely with business and engineering teams to ensure transparent communication and efficient issue resolution.\nDevelop regular reports to understand the health and quality of our platform.\nBuild out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.\nRequirements\n4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.\nExperience with inspecting and diagnosing web-applications and/or mobile applications.\nStrong understanding of and experience with REST APIs and/or GraphQL API.\nKnowledge of Single Sign-on including OAuth, SAML, and SCIM.\nUses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems. \nAbility to reproduce customer issues, perform initial triage and file bugs with Engineering\nCommitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.\nExcellent interpersonal skills and multitasking abilities\nStrong english command. Superb written and verbal communication skills.\nComfortable writing customer-facing explanations in plain english.\nCalm under pressure, positive attitude, empathy, and high energy.\nAbility to take initiative and adapt.","description_format":"text","description_chars":2619,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-12T00:30:39Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.443,"p_room":0.35,"age_days":50,"expected_fill_days":24,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/healthee-technical-support-engineer","json_url":"https://alion.io/job/healthee-technical-support-engineer.json","meta":{"generated_at":"2026-10-30T05:10:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7845},"rest":"https://alion.io/mcp/rest/get_company?id=7845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhealthee-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhealthee-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhealthee-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/healthee-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhealthee-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":780171}},{"tool":"search_jobs","arguments":{"company":"healthee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":780171},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}