{"id":3035791,"url":"https://alion.io/job/healthfirst-bilingual-call-center-representative","title":"Bilingual Call Center Representative","company":{"id":1794553,"name":"Healthfirst","domain":"healthfirst.org","url":"https://alion.io/company/healthfirst","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":48600,"max":65960,"currency":"USD","period":"year","gross":null,"usd_annual":65960},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false}],"status":"closed","first_seen_at":"2026-10-21T21:20:43Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T16:22:12Z","board_verified":false,"closed_at":"2026-10-29T16:22:12Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"The Relationship Coordinator solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan, Complete Care (MAP), Managed Long Term Care Plan (MLTC) Senior Health Partners (SHP) and Mainstream/Health and Recovery Plan (HARP) population seeking PCA and/or CDPAS services. This position ensures that referral sources, prospective enrollees and/or family members are courteously, appropriately, and effectively educated on the Long-Term Care enrollment processed through communication and follow-up and clearly articulate each product line to prospective clients. In addition, the Relationship Coordinator understands how Healthfirst goals relate to sales performance and meet established quotas. Integrated Products is a paperless, call center work environment requiring daily hands-on administration of multiple electronic Patient Health Information (PHI) databases and security requirement tools such as encryption. These systems include, but are not limited to, Salesforce, RightFax, Virtual Work Platforms (using VPN), SharePoint Sites, TruCare and MS Office 365 software (such as Word and Outlook).Duties and Responsibilities\nHandling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. \nCreates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.\nCreate and/or follow ups for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce.\nAnswer all calls or complete outbound calls according to approved scripts.\nSearches ePACEs for Medicaid eligibility, exclusion, and exemption codes.\nSearches in Marx (CMS) for Medicare eligibility, enrollments, and special elections.\nAchieves daily, weekly, and monthly growth goals.\nHandle all calls to maximize productivity and optimal operational efficiency.\nConnects consumers seeking personal care/long term care services with the State broker to complete the initial evaluation.\nSchedules all field and tele video conference appointments for SHP Intake Nurses in Salesforce.\nSchedules all field and tele video conference appointments for HF CompleteCare Specialist and Intake Nurses in Salesforce.\nSchedules Entitlement Advocates appointments for SHP and HF Complete Care prospective members with a Medicaid coverage issue or restriction.\nSchedules Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home.\nDocuments all incoming/outbound calls under call tracking in Salesforce\nDocuments all outcomes in pre-enrollment database system.\nDocuments all special instructions in Salesforce\nCoordinates the preparation of fulfillment kits / brochures to prospective members or those requesting addition information in a timely manner.\nTroubleshoots and follows up on LTC enrollment rejections.\nHandles other duties as assigned with the occasional need to work weekends, additional hours before or after shift scheduled.\nEngage in mastering the Divisions impact on all Healthfirst Plans and its members.\nAbility to create a positive impression during first contact with prospective members by setting the tone and being able to immediately demonstrate product knowledge and credibility with the goal of maximizing the number of scheduled appointments to achieve daily, weekly, and monthly goals. Persuasive and able to establish trust.\nAdditional duties as assigned.\nMinimum Qualifications\nHigh school diploma or GED.\nFluency in reading and speaking English and Spanish\nMember / Customer Service experience.\nAvailability to work for 8 ½ hours shift, based on business needs, within our hours of operations: Monday - Friday 8:00 AM - 8:00 PM and Saturdays 10:00 AM - 6:30 PM. 8:00 AM to 8:00 PM Monday -Sunday during open enrollment (October - March). Initial Training schedule may vary from permanent assigned schedule.\nOccasional overtime.\nCapability to work in a remote environment with reliable internet connection.\nTech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint\nOrganized and multi-tasking capabilities and detail oriented.\nUnderstanding of and sensitivity to cultural differences and needs of the community are essential.\nAdept at working in an environment with fast-past changing priorities including high stress while achieving quota expectations.\nAvailable to communicate / engage with your leaders via Virtual platforms (emails, MS Teams and others)\nPreferred Qualifications\nWork experience within the healthcare industry\nExperience with Medicare or Medicaid managed care plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS) and/or Federal Employee Program (FEP). (Preferred)\nAssociate degree or higher from an accredited institution.\nExtensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare environment.\nHealthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care.\nPrior experience engaging / communicating with the frail adult or elderly population.\nA solid understanding of the value of integrated care.\nExperience in health insurance, home care environment, acute, sub-acute, long-term care (LTC) setting or managed-long term care (MLTCP).\nExperience managing member information or appointments in a shared network environment using paperless database modules.\nAdept at operating within a multi-cultural work environment and community of Members such as Spanish, Chinese, Southeast Asian and others.\nAbility to maintain a calm, neutral disposition while managing many details in a distracting environment\nWE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLCshallnotdiscriminateagainstanydisabledemployeeorapplicantinregard to any position for which the employee or applicant is otherwise qualified.\nIf you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to  or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.\nKnow Your Rights\nAll hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.\nHiring Range*:\nGreater New York City Area (NY, NJ, CT residents): $48,600 - $65,960\n\nAll Other Locations (within approved locations): $42,200 - $62,400\n\nAs a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.\nIn addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.\n*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.","description_format":"text","description_chars":8768,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-21T21:20:43Z"},{"event":"close","at":"2026-10-29T16:22:12Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":65960,"is_top_pay":false},"html_url":"https://alion.io/job/healthfirst-bilingual-call-center-representative","json_url":"https://alion.io/job/healthfirst-bilingual-call-center-representative.json","meta":{"generated_at":"2026-10-31T18:19:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1794553},"rest":"https://alion.io/mcp/rest/get_company?id=1794553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhealthfirst-bilingual-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhealthfirst-bilingual-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhealthfirst-bilingual-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/healthfirst-bilingual-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhealthfirst-bilingual-call-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3035791}},{"tool":"search_jobs","arguments":{"company":"healthfirst.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3035791},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}