{"id":1678451,"url":"https://alion.io/job/healthmark-group-client-advocate","title":"Client Advocate","company":{"id":2134948,"name":"HealthMark Group","domain":"healthmark-group.com","url":"https://alion.io/company/healthmark-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-01T12:22:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-14T06:41:14Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.\nLOCATION: Remote\nPosition Summary:\nThe Client Advocate plays a critical role in ensuring HMG clients remain loyal and satisfied by ensuring best-in-class service. This person is responsible for overseeing a portfolio of clients to ensure their service needs are handled timely and efficiently. The Client Advocate represents the client's voice within HealthMark, making sure decisions are made with the full understanding of the client's impact. Client Advocate acts as a liaison between clients and cross-functional teams to ensure a successful delivery of contracted Release of Information services and expedite resolution to any issues or concerns. They know, manage, and nurture clients to maintain a high degree of satisfaction and engagement by consistently demonstrating the value and impact of HealthMark’s services.\nThis role will be measured by the completion of role requirements, individual success metrics, and client retention and satisfaction.\nEssential Job Functions: \nServe as your client’s official liaison so their needs are quickly heard and addressed. \nKnow your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists. \nExpedite client issues to mitigate friction or noise that negatively impacts their work. \nKeep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry \nManage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account \nDocument and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement \nDocument all actions taken by you on a request for information in MedRelease to ensure transparency \nBe highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services \nRequired Qualifications :\nCollege degree or at least 3 years of experience working with client accounts \nEffective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity \nExpert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements \nStrong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects \nOpen to coaching and feedback to ensure you are growing and thriving in the role \nSelf-sufficient and disciplined; able to work independently and with an eye on individual and team goals \nAble to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn \nKnowledgeable of Microsoft applications including Excel; ideally experience with a CRM \nAbility to travel 10% for in-person client meetings and Company or team-mandated events\nNote: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.\n\nThis role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs","description_format":"text","description_chars":4509,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-10-02T09:10:21Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.826,"p_room":0.55,"age_days":42,"expected_fill_days":31,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/healthmark-group-client-advocate","json_url":"https://alion.io/job/healthmark-group-client-advocate.json","meta":{"generated_at":"2026-10-14T07:35:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2134948},"rest":"https://alion.io/mcp/rest/get_company?id=2134948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhealthmark-group-client-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhealthmark-group-client-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhealthmark-group-client-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/healthmark-group-client-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhealthmark-group-client-advocate"}]}