{"id":4074568,"url":"https://alion.io/job/healthmark-group-processing-support-specialist","title":"Processing Support Specialist","company":{"id":2134948,"name":"HealthMark Group","domain":"healthmark-group.com","url":"https://alion.io/company/healthmark-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-11T14:55:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:55:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Processing Support Specialist\nLocation: Remote\nWho We Are\nWith a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.\nNot only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.\nWhat We Do\nHealthMark is on a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.\nWhat We Offer\nA collaborative and supportive work environment that values your ideas\nOpportunities for professional development and career advancement\nCompetitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice\nThe chance to make an impact in the health information field every day\nJoin us in shaping the future of the release of information!\nWe are expanding rapidly and have created unique roles that need qualified candidates.\nSpecialist Duties\nJob duties include, but are not limited to:\nProcessing medical record requests in a high-volume, fast-paced environment\nReports directly to the Processing Manager\nAssist as needed in overflow processing due to high volume and/or coverage issues\nAbide by HIPAA guidelines while ensuring the confidentiality of PHI\nMaintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts\nProvide feedback regarding request volume and perceived issues\nMonitor incoming requests received through various means\nAnswer patient questions and requests via phone\nGeneral office duties\nNew Client Onboarding & Go-Live Support\nAid in new client onboarding for processing, partnering with the Implementation team to prepare processing workflows for each new account\nEnsure training materials and process documentation are complete, accurate, and available to the processing team ahead of go-live\nManage the hand-off of new clients from the Implementation team to the Service team, ensuring client-specific requirements, contacts, and open items are clearly communicated\nIdentify, troubleshoot, and resolve processing issues, escalating to leadership when appropriate\nCoordinate and estimate KPI processing times (e.g., turnaround time, volume, and productivity) for new and existing accounts\nEnsure the scope of each processing workflow fits organizational expectations and client requirements\nExperience & Qualifications\nExperience working in EMR/EHR systems\nExperience in medical records and/or release of information processing\nDemonstrated ability to resolve issues independently and use sound judgment\nStrong organization and communication skills to coordinate across Implementation, Service, and Processing teams\nQualities that the candidate for this position should include:\nFast learner\nDependable\nQuick worker\nTeam player\nPositive attitude\nSomeone who strives to do more\nNote: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.\nThis role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. 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