VP, Data Operations

ROLE OVERVIEW

As Vice President of Data Operations, you will own the strategy, operating model and performance of HealthVerity data lifecycle, spanning data acquisition, integration, onboarding, production availability, and ongoing operational health. You will lead the teams responsible for bringing data into and through the nation’s largest healthcare and consumer data ecosystem and making it available for client and business use quickly and reliably.

You will continuously improve how we onboard and operate data, creating scalable, repeatable processes with clear ownership, seamless cross-functional handoffs, strong quality controls, and increasing levels of automation. You will set the operational metrics and accountability that expose bottlenecks and improve speed, quality, reliability and first-time-right outcomes.

Working closely with Engineering, Product, Delivery, Client Services, Privacy and Sales, you will tie data operations to client outcomes and revenue. You will oversee complex, business-critical initiatives and issues, build an organization that solves problems at their source, serve as a trusted partner to executive leadership and as a thought leader across the organization.

KEY RESPONSIBILITIES

• Own the strategy, roadmap, operating model and performance of our Data Management function, with full accountability for data assets from acquisition and onboarding through production availability, recurring refreshes and ongoing operational health.
• Drive measurable improvements in speed to warehouse availability, data quality, operational reliability, and time to revenue, establishing clear KPIs and accountability for achieving these outcomes.
• Continuously improve the end-to-end data onboarding process so it is efficient, scalable and repeatable, driving automation across acquisition, onboarding, quality monitoring and production operations to reduce manual effort, eliminate bottlenecks and increase first-time-right outcomes.
• Establish clear operating rhythms, ownership, decision rights and escalation paths across the teams involved in the data lifecycle, along with monitoring and root-cause remediation practices that proactively identify risks, minimize customer and business impact and prevent recurring issues.
• Lead and develop the Integrations, Data Onboarding, and Data Operations teams, supporting a high-performing organization and leadership structure centered on accountability, collaboration, continuous improvement, and employee development.
• Partner closely with Engineering, Product, Client Services, Privacy, Data Partnerships and other stakeholders to establish priorities, coordinate cross-functional dependencies, and ensure Data Management capabilities align with client and business needs.
• Provide executive leadership with regular visibility into the onboarding portfolio and production operations, including performance against KPIs, risks, dependencies, capacity constraints and areas requiring leadership action.
• Establish effective capacity planning and prioritization across new data onboarding, ongoing production operations, client commitments, technical debt, and strategic initiatives. 
• Build organizational expertise in healthcare data, data stewardship, data quality, and the interpretation and operationalization of complex healthcare datasets.
• Foster a culture of continuous improvement in which teams identify systemic root causes, implement sustainable solutions, automate controls where possible, and continually improve how data is onboarded and operated.

QUALIFICATIONS

Required

• 10+ years in data or technology, including senior leadership of complex, large-scale data environments.
• Ownership of end-to-end data operations, from acquisition and ingestion through production availability, including complex integrations with third-party data suppliers.
• Deep knowledge of modern data platforms: ingestion pipelines, ETL/ELT, warehousing, orchestration, data quality, and observability.
• Track record of building operating models, processes, and org structures at scale, and of driving automation that measurably improves efficiency, quality, or speed to market.
• Experience setting operational metrics and running incident management, root-cause analysis, and remediation to manage performance, capacity, and service levels.
• Skilled in prioritizing competing demands across onboarding, production operations, client commitments, technical debt, and strategic work.
• Experience with healthcare or pharmaceutical data and its quality and operational requirements strongly preferred.
• Business acumen that connects operational performance to client outcomes, revenue and broader company objectives.
• Proven change leadership, sound judgment in ambiguity, and the ability to turn technical topics into clear executive recommendations.
• Technically fluent and hands-on when needed, with the judgment to know when to dive in and when to empower teams to execute.

Base salary for the role is commensurate with experience and can range between $220,000 - 285,000 + annual bonus opportunity.

Hiring Locations

Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.

For certain roles, we also hire from hub locations -regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at least once a year for team-building, collaboration, and strategic planning.

Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:

Hub Locations:

• Philadelphia, Pennsylvania
• Boston, Massachusetts
• New York City, New York
• Baltimore, Maryland
• Washington, D.C.
• Charlotte, North Carolina
• Raleigh-Durham, North Carolina
• Atlanta, Georgia
• Chicago, Illinois

Approved States for Remote Work:

CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA.

About HealthVerity

HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate patient data. By enabling access to the industry’s largest RWD ecosystem, HealthVerity supports critical applications in clinical development, commercial strategy, regulatory decision-making, and public health. To learn more about HealthVerity, visit healthverity.com.

Why you'll love working here

We are making a difference - Our technology is at the forefront of some of the biggest healthcare challenges in the world. 

We are one team - Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.

We are learners - Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.

Benefits & Perks

Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.

• Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
• Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above.
• Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
• Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
• Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
• Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
• Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits

We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.