{"id":1175683,"url":"https://alion.io/job/hearing-clinics-customer-care-representative","title":"Customer Care Representative","company":{"id":1768574,"name":"Amplifon","domain":"amplifon.com","url":"https://alion.io/company/amplifon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":68,"open_postings":327,"ghost_share":0.538,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":16,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-26T14:53:31Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"Amp Up Your Career\nWe are seeking a Customer Care Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.\nIn this role, you serve as the customer’s first point of contact, managing inbound and outbound inquiries to schedule appointments for our clinics. Reporting to the Call Center Manager, you will drive customer satisfaction by educating clients on Miracle-Ear programs and maintaining accurate records.\nCompensation: $16/$16.50 hour plus incentives\nOnsite Work: This position is 100% on-site and in-person at our office in Waco, TX.\nWork Schedule: Mon-Fri, 10am-7pm; one required Saturday a month 8:30am - 5pm\nBenefits Offered:\n Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.\n Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.\n Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).\nCareer Development: Opportunities for growth within the department and company via Ampli-Academy and specialized training.\nKey Responsibilities:\nCustomer Engagement & Scheduling\nConduct outbound calls with existing and prospective clients to schedule appointments with Hearing Care Professionals. \nAct as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns. \nDevelop client rapport by providing a best-in-class experience for a diverse customer base.\nBrand Advocacy & Data Management\nEducate customers on Miracle-Ear programs, products, and services while resolving client inquiries. \nCapture and maintain accurate customer data and records. \nDrive marketing campaigns by effectively managing high-volume inbound and outbound communication.\nOperational Support\nType accurately while listening attentively to clients on the phone. \nProvide administrative support, which may include reception duties, clinic support, and basic invoicing.\nMust-Have Qualifications:\nHigh school diploma or equivalent. \n1+ years of experience in a call center environment, high-volume sales, or telemarketing. \nProficiency with technology and Microsoft Office. \nExcellent verbal and telephone communication skills with the ability to build effective working relationships. \nStrong problem-solving and organizational skills.\nPreferred Qualifications:\nBilingual fluency in both English and Spanish, preferred, not required.\nPrevious experience in the healthcare industry. \nExperience in marketing or sales environments.\nMiracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.\nAmplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.\nAmplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.\nPlease note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.","description_format":"text","description_chars":4282,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Loyalty Programs","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-24T11:40:47Z"}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.582,"p_room":1,"age_days":9,"expected_fill_days":56,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/hearing-clinics-customer-care-representative","json_url":"https://alion.io/job/hearing-clinics-customer-care-representative.json","meta":{"generated_at":"2026-09-27T02:31:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2266,"day_limit":5000,"remaining_today":2734,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}