{"id":3135135,"url":"https://alion.io/job/hearst-corporate-services-support-specialist-2","title":"Corporate Services Support Specialist","company":{"id":1753362,"name":"Hearst","domain":"hearst.com","url":"https://alion.io/company/hearst-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":45,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"HIPAA","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T15:05:18Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-28T08:02:45Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"The Opportunity\nAs a Corporate Services Support Specialist, you will be a trusted first point of contact for internal users, resolving incidents and requests while helping employees stay productive in the office and working remotely.\nYou will work with teams across the organization to diagnose issues, guide users, provision equipment and accounts, and identify opportunities to improve the support experience. Your work will help maintain reliable, secure and efficient technology services for the people who build and support our software solutions.\nOn-site: This role is based on-site in Dallas.\nWhat You'll Do\nAnalyze, troubleshoot and resolve corporate user service desk tickets in a timely manner while maintaining appropriate documentation and service levels.\nInvestigate and resolve desktop operating-system, application and connectivity issues for Windows and Mac users.\nProvision and support laptop computers using Microsoft Intune and Jamf, including installation and configuration of peripherals.\nProvision and maintain user accounts in systems including Okta, Active Directory and Microsoft 365 in accordance with approvals and security standards.\nSupport Microsoft Intune, Microsoft 365 applications such as Teams, Exchange and SharePoint, and other corporate systems.\nSupport Microsoft Entra ID, multifactor authentication, conditional access, device-compliance policies and endpoint-security controls.\nTroubleshoot networking and connectivity issues involving VPN and Wi-Fi.\nSupport printers, copiers, scanners, conference-room audiovisual systems, projectors and other office technology.\nDocument existing and new processes and systems in accordance with corporate standards.\nEscalate complex issues appropriately and communicate status, impact and next steps to users and partner teams.\nLook for opportunities to streamline and automate support processes and improve customer satisfaction.\nUse PowerShell, Microsoft Graph or approved automation tools to streamline provisioning, troubleshooting, software deployment and reporting.\nMaintain accurate asset, configuration and user records.\nWhat You'll Bring\nYou bring a customer-focused approach, strong technical troubleshooting skills and the judgment to resolve issues efficiently while protecting the organization's systems and data. You are comfortable supporting a varied user community, learning new technologies and balancing immediate service needs with continuous improvement.\nRequired Qualifications\nAt least one year of experience in a service operations or service desk role in an enterprise or SaaS environment.\nAbility to communicate professionally and effectively with peers, business partners, customers and senior leaders.\nStrong troubleshooting skills with Windows 11 and macOS in an enterprise environment.\nWorking knowledge of Microsoft Intune, Microsoft Entra ID, endpoint compliance and multifactor authentication.\nBasic ability to use PowerShell or another scripting language for troubleshooting and administrative automation.\nUnderstanding of endpoint-security fundamentals, including encryption, patching, antivirus or EDR and secure configuration.\nProficiency troubleshooting networking and connectivity, including TCP/IP, DNS, HTTP, routing, VPN and Wi-Fi.\nExperience supporting Microsoft Office, Microsoft Edge, Chrome and other third-party or in-house applications.\nExperience installing and configuring desktop equipment and peripheral devices.\nFamiliarity with Active Directory and access-management operations.\nAbility to learn new skills, prioritize competing requests and execute multiple tasks with consistent follow-through.\nUnderstanding of service desk operations, including incident, problem, change and request processes and ITIL concepts.\nPreferred Qualifications\nExperience with ServiceNow in an IT service-management or service-operations role.\nExperience with Healthcare industry HIPAA regulations. Similar regulated industry experience considered such as PCI and SOX.\n\nFamiliarity with Okta, Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Jamf and Microsoft 365 administration.\nRelevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Jamf Certified Associate - Jamf Pro, Apple Device Support, CompTIA A+, CompTIA Network+, CompTIA Security+ or ITIL Foundation.\nAdditional Information\nSponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.\nWhat You Can Expect From Us\nWe don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.\nMeaningful work. Make a difference in the lives of the people who build and support software used by home-based care organizations.\n Leaders who care. Work in a culture where leaders value, support and invest in their people.\nFlexibility. We value work-life balance and offer career opportunities designed to support life's changing demands.\nA company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.\nSound like a good fit? 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