{"id":2775372,"url":"https://alion.io/job/hearst-magazines-advertising-client-support-specialist","title":"Client Support Specialist","company":{"id":1987231,"name":"Hearst Magazines","domain":"hearstmagazines.com","url":"https://alion.io/company/hearstmagazines-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":30,"ghost_share":0,"stale_share":0.467,"repost_share":0.033,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winston-Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-16T14:02:44Z","employer_posted_date":"2026-08-16","last_verified_at":"2026-10-19T18:39:39Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"WXII, the NBC affiliate in Winston-Salem, is seeking an organized, detail-oriented Client Support Specialist to support our Sales team in a fast-paced, multiplatform advertising environment. This role supports the execution of broadcast and digital advertising campaigns from order entry through completion. The ideal candidate thrives under deadlines, manages multiple priorities, embraces new technology-including AI-powered productivity tools-and delivers exceptional service to internal and external clients. This is an in-person position reporting to the Digital Sales Manager.\nWhat You’ll Do\nYou will provide operational and administrative support to the Sales team by ensuring advertising campaigns are entered accurately, executed efficiently, and delivered successfully across broadcast and digital platforms. You'll collaborate across departments to deliver exceptional client service while leveraging technology to improve workflow accuracy and efficiency.\nSales & Campaign Support\nEnter, maintain, and manage broadcast and digital advertising orders while supporting Account Executives throughout campaign setup, execution, and completion.\nMonitor campaign delivery, implement updates as needed, and prepare campaign reports and performance recaps to ensure successful client outcomes.\nClient Service & Collaboration\nPartner with Sales, Traffic, Digital, and other departments to coordinate campaign execution, resolve issues, and maintain accurate client records.\nDeliver exceptional service by supporting client communications, preparing proposals and presentations, and proactively identifying solutions to campaign needs.\nTechnology & Process Improvement\nUtilize Microsoft Office, sales systems, and AI-powered productivity tools to improve proposal development, reporting, data accuracy, and workflow efficiency.\nContinuously identify opportunities to streamline processes, automate routine tasks, and support operational excellence through technology and collaboration.\nWhat We’re Looking For\nExceptional attention to detail and strong organizational skills.\nAbility to work efficiently in a fast-paced, deadline-oriented environment.\nStrong communication and interpersonal skills.\nPositive attitude with a willingness to learn and adapt.\nTeam-oriented mindset with the ability to collaborate across multiple departments.\nProficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.\nAbility to prioritize multiple projects while maintaining accuracy.\nExperience supporting advertising sales, media operations, or client service is preferred.\nExperience with WideOrbit, AdBook, or similar media systems is preferred but not required.\nComfort learning and utilizing AI-powered workplace tools to improve productivity and reporting.\nRelated military experience will be considered.\nValues in Action\nAt Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That is why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.\nBenefits\nHearst's benefit programs are modern, flexible, and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.\nMedical | Dental | Vision\n401(k) matching\nEmotional Wellness Support\nPaid Time Off\nPaid Parental Leave\nLGBTQ+ Health Services\nAdditional benefits to meet your and your family's needs","description_format":"text","description_chars":3561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing"],"lifecycle":[{"event":"open","at":"2026-10-17T08:34:43Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":63,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hearst-magazines-advertising-client-support-specialist","json_url":"https://alion.io/job/hearst-magazines-advertising-client-support-specialist.json","meta":{"generated_at":"2026-10-19T21:12:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1987231},"rest":"https://alion.io/mcp/rest/get_company?id=1987231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhearst-magazines-advertising-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhearst-magazines-advertising-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhearst-magazines-advertising-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hearst-magazines-advertising-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhearst-magazines-advertising-client-support-specialist"}]}