{"id":133138,"url":"https://alion.io/job/hearst-servicenow-system-administrator","title":"ServiceNow System Administrator","company":{"id":1753362,"name":"Hearst","domain":"hearst.com","url":"https://alion.io/company/hearst-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":301},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-30T16:26:42Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"ServiceNow Systems Administrator\nHomecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.\nThis role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.-powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.\nResponsibilities \nPlatform Administration\nAdminister and maintain ServiceNow environments (DEV, TEST, PROD)\nEnsure platform availability, performance, scalability, and security\nPerform upgrades, patching, cloning, and release support\nMonitor platform health, logs, and diagnostics\nSupport MID Servers and operational integrations\nExecute changes in alignment with governance and change standards\n\nAI & Modern Platform Capabilities\nAdminister ServiceNow Now Assist features across supported modules\nConfigure AI entitlements, role-based access, and usage controls-based access, and usage controls\nValidate AI generated outputs for accuracy, quality, and compliance-generated outputs for accuracy, quality, and compliance\nSupport AI assisted case summarization, response generation, and knowledge creation-assisted case summarization, response generation, and knowledge creation\nSupport AI Control Tower for visibility into AI usage and adoption\nEnforce responsible AI governance, including data privacy and human review controls-review controls\nConfiguration & Automation\nConfigure forms, fields, workflows, Flow Designer flows, UI policies, and notifications\n\nMaintain Service Catalog and request workflows\n\nAdminister user roles, groups, ACLs, and security policies\n\nSupport automation and intelligent routing while ensuring platform stability\n\nITSM & Operations Support\nAdminister core ITSM processes: Incident, Problem, Change, Request, Knowledge\n\nSupport CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management\n\nMaintain CMDB accuracy, CI relationships, and CSDM alignment\n\nSupport & Collaboration\nServe as escalation point for platform and AI related issues-related issues\n\nPartner with Platform Architects and stakeholders on requirements and solution validation\n\nSupport audits, compliance activities, and platform documentation\n\nContribute to continuous improvement and platform optimization initiatives\n\nPartner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions\n\nSupport release testing, deployment activities, and post-release validation\n\nParticipate in incident, problem, and root-cause analysis related to platform issues\n\nYour Qualifications\n4-8+ years of ServiceNow administration experience in enterprise environments\n\nStrong hands-on experience with ServiceNow system administration and configuration-on experience with ServiceNow system administration and configuration\n\nSolid understanding of ITSM and ITIL best practices\n\nExperience supporting production, regulated, or mission critical systems-critical systems\n\nWorking knowledge of CMDB, CSDM, and data governance\n\nBasic scripting knowledge for admin level support (Business Rules, Client Scripts)-level support (Business Rules, Client Scripts)\n\nExperience or exposure to Now Assist or AI enabled ServiceNow features-enabled ServiceNow features\n\nStrong written and verbal communication skills\n\nPreferred Qualifications\nServiceNow Certified System Administrator (CSA)\n\nITIL certification\n\nExperience with AI governance, automation, or AI enabled platforms-enabled platforms\n\nHealthcare, SaaS, or regulated industry experience-industry experience\n\nExperience working alongside ServiceNow Platform Architects or Centers of Excellence\n\nAbout Us\nFounded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States.Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.\nOur success is fueled by our talented teams that are driven by their passion to make a difference in patient care.Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile(a positive attitude).If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.We are hiring team members who want to make a difference.\nWhat You Can Expect from Us\nAt Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.\nOur Team Members Also Enjoy\nMeaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.\nLeaders who care. President Luke Rutledge has continued the mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.\nFlexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.\nA company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.\nThis position does not provide sponsorship. 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