{"id":1531067,"url":"https://alion.io/job/hebrew-seniorlife-lead-weekend-concierge","title":"Lead Weekend Concierge","company":{"id":2006098,"name":"Hebrew SeniorLife","domain":"hebrewseniorlife.org","url":"https://alion.io/company/hebrewseniorlife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":266},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-11T11:27:20Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Job Description:\nPosition Summary:\nThe Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.\nCore Competencies:\nExcellent customer service skills\nExhibits a professional demeanor and willingness to assist residents and other staff members\nMust demonstrate the ability to communicate effectively with all staff and residents\nShows initiative in maintaining and developing job skills\nExcellent problem solving skills\nMaintains confidentiality and privacy of the residents\nUses good judgment and patience during emergencies and stressful situations\nMaintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility\nPosition Responsibilities:\nLead for all emergencies, communications, and visitors on weekend shifts.\nDemonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.\nOversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged thefts\nCoordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL\nConducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.\nProvide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders\nUses two way radio to communicate with various nursing, maintenance and administration staff\nUses computer for E-Clinical information and various administration duties received by residents and other staff\nLog keys in and out\nAccount for residents using the daily census and flipper sheets\nHandle maintenance and housekeeping requests\nLog in packages and notify residents\nUpdate the daily resident census\nKeep front desk area clean and organized\nApply postage and transmit fax messages for staff and residents\nAssist residents with proper procedure for sending out dry cleaning\nAnticipates and meets the needs of the residents\nSchedule resident IT appointments & submit monthly log to ED\nReserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned\nQualifications:\nGood communication skills\nBasic knowledge of computers and other small office equipment\nPrevious concierge/receptionist experience preferred. First Aid or medical training a plus\nSuperior customer service skills\nExcellent organizational and communication skills and exceptional telephone etiquette\nProfessional appearance and demeanor\nFlexibility to work varied shifts (when needed), including weekends and holidays\nProficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms\nHigh School diploma or equivalent\nWorking Conditions and Physical Demands\nBeing neat, clean and wearing professional attire is required\nAt times a fast paced environment\nSpends much of the time communicating with residents and their families by phone or in person\nExtended periods of sitting and talking on the telephone\nSubject to frequent interruptions\nSubject to emergency situations\nWorks in a clean, well-lighted, well-ventilated area\nStrong perfumes/aftershaves are prohibited\nShifts vary\nRemote Type:\nOn-siteSalary Range:\n$18.07 - 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