{"id":558601,"url":"https://alion.io/job/hedepy-customer-support-specialist-cz-6h-smeny-proaktivni-volani","title":"Customer Support Specialist CZ (6h směny, proaktivní volání)","company":{"id":8772,"name":"Hedepy","domain":"hedepy.com","url":"https://alion.io/company/hedepy","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Gemini","optional":false},{"name":"Perplexity","optional":false},{"name":"Google Workspace","optional":true},{"name":"Intercom","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-24T10:07:11Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Hedepy is a mental health platform connecting people with therapists across 9 European markets. Last year we ran over 300,000 sessions, and that's just the start.\nWe're looking for a Czech-speaking Customer Support Specialist who does two things equally well: takes great care of clients and therapists when they reach out, and picks up the phone to reach out first. Roughly half your time is reactive support (chat, email, ticket resolution), the other half is proactive outbound: calling clients to gather feedback and help them find and book the right therapist. Over time, the balance may tilt more towards the proactive side.\nYou'll be part of a close-knit Customer Care team of 7 people supporting all Hedepy markets, so the work is genuinely international even though your clients are Czech or Slovak.\nWhat you'll do\nResolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination.\nMake proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions.\nHandle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment.\nKeep localized Czech content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases.\nSpot recurring issues and share feedback that makes our processes better.\nRequirements\nMust-have:\n Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English)\n1+ years in proactive phone outreach, telesales, or active account management. You're comfortable calling people, not just replying to them.\n Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own.\nA real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.\nActive use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.\n Nice to have:\nExperience with Fin (Intercom), Google Workspace and Notion.\nDirect experience supporting customers in acute psychological distress.\nBenefits\nFree psychotherapy sessions on Hedepy\nRemote-first work environment, you can work from anywhere. \nInternational team from 10+ countries\nCool team buildings and workations \nThe practical bits\nContract: OSVČ\nTime: 0.75 FTE, five 6-hour shifts per week, shift times (8:00 - 14:00, 14:00-20:00).\nStart: ideally September/October 2026.\nRemuneration: 1 100 Kč/6 hour shift","description_format":"text","description_chars":2623,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Czech","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health"],"lifecycle":[{"event":"open","at":"2026-09-09T01:05:37Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.35,"age_days":17,"expected_fill_days":7,"reasons":["conf:3","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hedepy-customer-support-specialist-cz-6h-smeny-proaktivni-volani","json_url":"https://alion.io/job/hedepy-customer-support-specialist-cz-6h-smeny-proaktivni-volani.json","meta":{"generated_at":"2026-09-24T12:42:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}