{"id":2267201,"url":"https://alion.io/job/hedgeserv-application-support-analyst","title":"Application Support Analyst","company":{"id":1945502,"name":"HedgeServ","domain":"hedgeserv.com","url":"https://alion.io/company/hedgeserv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"AWS Step Functions","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-10-07T10:47:56Z","employer_posted_date":null,"last_verified_at":"2026-10-07T10:47:56Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.\n\nOur proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach – led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.\n\nWe’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.\n\nHedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.\n\nFounded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.\n\nDepartment Overview:\n\nThe Application Support team is responsible for the setup, maintenance, and ongoing support of HedgeServ’s proprietary reconciliation and fund administration software. This software is utilized by Fund Accounting teams to independently value client portfolios, ensuring accuracy and reliability in client asset management.\n\nRole Overview:\n\nThe Technical Support Analyst will become a key member of the Application Support Recon Team. The primary responsibility for this role is to provide support for broker file processing and reconciliation. This includes working closely with external broker technical teams as well as internal business stakeholders. The successful candidate will be responsible for the accurate and timely receipt, validation, transformation, and transmission of files using secure file transfer channels, all in accordance with established Service Level Agreements (SLAs).\n\nKey Responsibilities:\n\nOperational Support\n\nMonitor, validate, and process incoming and outgoing broker files delivered via secure file transfer protocols (FTP).\n\nDiagnose and resolve common file-related issues, such as missing or delayed files, authentication or permission errors, file naming or format mismatches, and connectivity problems.\n\nPerform validation checks to ensure proper file format, size, and content.\n\nTechnical & Data Responsibilities:\n\nCreate and maintain XML-based workflows to process files received from external sources.\n\nCreate and maintain workflows using AWS Step Functions for sending files to external parties.\n\nDevelop and maintain file transformation configurations utilizing JSON.\n\nPerform data transformation tasks, converting raw data streams into formats suitable for downstream processing, including transformations based on Python (pandas).\n\nSupport & Incident Management:\n\nResolve support tickets submitted by application users efficiently and in compliance with SLA guidelines.\n\nProvide rapid incident responses, including the capability to deploy fixes directly to production environments when necessary.\n\nAdhere to established communication and escalation protocols for incident management.\n\nCommunication & Documentation:\n\nCommunicate clearly and professionally with brokers and internal clients regarding file statuses and issue resolutions.\n\nDeliver timely and accurate updates to stakeholders as required.\n\nProduce and maintain comprehensive documentation for new and existing ETL (Extract, Transform, Load) processes.\n\nTranslate complex technical issues into easily understandable explanations for internal audiences, including senior management.\n\nContinuous Improvement:\n\nStay current with industry best practices, tools, and emerging technologies relevant to ETL, data engineering, and application support.\n\nContribute actively to the ongoing enhancement of HedgeServ’s applications and internal processes.\n\nRequired Skills & Experience:\n\nTechnical Skills:\n\nUnderstanding of AWS Step Function state machine flows to create workflows.\n\nExperience with JSON/YAML state definitions.\n\nFamiliarity with AWS technologies, including Kibana for troubleshooting.\n\nAdvanced skills in Microsoft Excel, including use of complex formulas and importing external data.\n\nStrong understanding of XML and XML-based workflows.\n\nKnowledge of SQL and database concepts.\n\nExperience working with secure file transfer protocols (FTP).\n\nProfessional Experience:\n\nBackground in application or technical support roles.\n\nExperience within the financial services industry and familiarity with financial products is considered an advantage.\n\nEducation:\n\nBachelor’s degree in Computing, Information Systems, Computer Science, or equivalent professional experience.\n\nNice to Have:\n\nExperience with Python, pandas, SQL, and Bash scripting.\n\nExperience using version control tools such as Git and IDEs like PyCharm.\n\nKnowledge of data science libraries.\n\nExperience with data encryption, preferably using PGP.\n\nPersonal Attributes:\n\nExcellent analytical and problem-solving skills.\n\nLogical and critical thinker with the ability to learn quickly.\n\nStrong written and verbal communication skills in English.\n\nAbility to work independently as well as collaboratively within a team.\n\nFlexible and adaptable in a fast-paced environment.\n\nWhy Join HedgeServ:\n\nWork in a professional environment with clear opportunities for career development and progression.\n\nEnjoy a start-up–like team culture within a well-established, global organization.\n\nGain access to training, mentoring programs, and learning resources.\n\nReceive competitive compensation and a comprehensive benefits package.\n\nBe part of a culture that values results, innovation, and individual contributions.","description_format":"text","description_chars":6846,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Mentoring programs"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-11T06:29:33Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring 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