{"id":3012531,"url":"https://alion.io/job/hei-hotels-resorts-hosthostess-2","title":"Host/Hostess","company":{"id":3081741,"name":"HEI Hotels & Resorts","domain":"heihotels.com","url":"https://alion.io/company/heihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":2692},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:41:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T06:10:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nAn intimate, all-suite retreat set directly on San Antonio’s beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio’s rich history and vibrant culture. As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates. Are you ready to join our Sassy Team? Let’s have a chat to discuss how we can elevate your career.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!\nWe value U.S. military experience and invite all qualified military candidates to apply.\nCompensation\nTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverview\nThe host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.For Hotel Restaurant in Downtown San Antonio\nEssential Duties and Responsibilities\nMeet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.\nRead, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.\nMaintain proper set-up of dining room.\nReceive records and make any necessary arrangements for reservations and special functions in the restaurant.\nComply with attendance rules and be available to work on a regular basis.\nPerform any other job-related duties as assigned.\nQualifications and Skills\nAbility to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.\nAbility to remember, recite and promote the variety of menu items.\nAbility to move throughout a crowded room to seat guests with or without reasonable accommodation.\nAbility to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.\nAbility to establish and maintain effective working relationships with associates, customers, and patrons.\nEffective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.\nBenefits\nHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!\nFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.\nHEI Hotels and Resorts is an equal opportunity employer. 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