{"id":2392047,"url":"https://alion.io/job/hei-hotels-resorts-task-force-catering-convention-services-manager","title":"Task Force Catering & Convention Services Manager","company":{"id":3081741,"name":"HEI Hotels & Resorts","domain":"heihotels.com","url":"https://alion.io/company/heihotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-06T05:58:05Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T21:36:38Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-06T06:48:15Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About Us\nHEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!\nWe value U.S. military experience and invite all qualified military candidates to apply.\nCompensation\nSalary Range: $70,000.00 - $80,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverview\nProvide task force support to assigned hotels by managing catering sales and convention services responsibilities from solicitation and contracting through planning, detailing, execution, and post-event follow-up. Build and maintain client relationships, maximize food, beverage, room rental, audio/visual, and associated group revenue, and coordinate hotel departments to deliver successful meetings and events. The role requires ad hoc travel to properties, with approximately 70% of time spent on property and 30% working remotely from a home office.Essential Duties and Responsibilities\n Provide temporary, project-based, or vacancy coverage to assigned hotels, quickly learning each property’s brand standards, market, systems, and operating procedures.\nProspect, solicit, and manage new, existing, and past catering and group accounts to achieve or exceed revenue goals through telephone and email outreach, outside sales calls, site inspections, networking, and written communication.\nRespond to inbound leads quickly and efficiently; evaluate, negotiate, and close business within established response standards and hotel profitability guidelines.\nSell all applicable facets of the hotel, including food and beverage, meeting room rental, guest rooms, audio/visual, and other revenue-generating services.\nManage assigned business from turnover or booking through event completion, serving as the primary client contact and maintaining timely, proactive communication throughout the planning process.\nPrepare and maintain accurate proposals, contracts, banquet event orders, group resumes, diagrams, billing instructions, booking reports, and sales and event system documentation.\nCoordinate and lead pre-convention and pre-event meetings, communicate changes promptly, and provide clear direction to hotel departments to support seamless execution.\nMonitor group room blocks, pickup, food and beverage commitments, event space, concessions, cut-off dates, and key contractual requirements; communicate risks and opportunities to the appropriate leaders.\nPartner closely with culinary, banquet, front office, revenue, sales, and accounting teams to develop menus, creative setups, specialty functions, timelines, and operating plans that meet client expectations and hotel objectives.\nOversee the execution of assigned catering and convention events, troubleshoot service or operational concerns, coordinate outside vendors, and determine appropriate solutions in a timely manner.\nApply revenue and yield management principles, historical performance, pace, forecasting, productivity metrics, and competitive information to maximize revenue and profitability.\nOptimize room rental, food and beverage, audio/visual, and ancillary revenue while identifying upsell opportunities throughout the planning process.\nBuild long-term client relationships, support repeat business and rebooking efforts, and complete appropriate post-event follow-up, including review of planner feedback and satisfaction results.\nConduct professional hotel site inspections, client presentations, planning meetings, and event reviews.\nParticipate in daily business review, forecast, pre-convention, training, sales, and operational meetings as required by the assigned hotel.\nMaintain knowledge of market trends, competitors, key accounts, hotel features, and community demand generators; participate in trade shows, sales blitzes, industry organizations, and community events as appropriate.\nMaintain accurate account, booking, and event records in applicable hotel sales and event management systems, and ensure a thorough handoff of open business, files, status, and outstanding action items at the conclusion of each assignment.\nComply with attendance requirements, brand and hotel standards, confidentiality expectations, and applicable policies and procedures.\nPerform other job-related duties as assigned.\nQualifications and Skills:\nPrior hospitality experience with specific experience in catering sales, convention services, conference services, or event detailing is required.\nMinimum of 1+ year of related hotel catering sales or convention services experience preferred.\nExperience supporting hotels or resorts of varying sizes, service levels, and brands is preferred.\nAbility to travel on an ad hoc basis, spend multiple consecutive days on property, work remotely when assigned, and adapt quickly to changing hotel needs and priorities.\nStrong working knowledge of catering sales, convention services, event planning, banquet operations, contracting, negotiation, closing, and revenue optimization.\nAbility to evaluate and close leads, manage multiple events and deadlines, and transition effectively between sales and service responsibilities.\nProficiency with Microsoft Word and Excel and working knowledge of hotel sales and event management systems such as Delphi FDC, Delphi, or Ci/TY; ability to learn additional brand systems quickly.\nKnowledge of monthly forecasting, annual budget processes, pace management, productivity measures, room block management, and food and beverage revenue performance.\nKnowledge of hotel features, benefits, operating departments, market segments, competitors, and local demand drivers.\nStrong organizational, documentation, project management, problem-solving, and client service skills, with exceptional attention to detail.\nAbility to communicate clear direction across departments and adapt verbal and written communication to clients, hotel leaders, coworkers, vendors, and the public.\nAbility to remain composed, exercise sound judgment, and make timely decisions under pressure, time constraints, and changing event conditions.\nCollaborative, flexible, and willing to assist coworkers and hotel teams as business needs require.\nAbility to set priorities, plan, organize, and follow through independently while maintaining appropriate communication with hotel and above-property leadership.\nWorking Conditions\nThis position requires ad hoc travel to assigned properties and flexibility based on business needs. The manager is expected to spend approximately 70% of time on property, often for multiple consecutive days, and approximately 30% working remotely from a home office. Work schedules may include early mornings, evenings, weekends, and holidays based on client, event, and hotel needs.\nBenefits\nHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!\nFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.\nHEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.","description_format":"text","description_chars":8981,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T21:36:38Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.551,"p_room":0.75,"age_days":24,"expected_fill_days":26,"reasons":["conf:4","stale_co","win:late","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/hei-hotels-resorts-task-force-catering-convention-services-manager","json_url":"https://alion.io/job/hei-hotels-resorts-task-force-catering-convention-services-manager.json","meta":{"generated_at":"2026-11-06T11:41:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3081741},"rest":"https://alion.io/mcp/rest/get_company?id=3081741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhei-hotels-resorts-task-force-catering-convention-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhei-hotels-resorts-task-force-catering-convention-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhei-hotels-resorts-task-force-catering-convention-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hei-hotels-resorts-task-force-catering-convention-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhei-hotels-resorts-task-force-catering-convention-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2392047}},{"tool":"search_jobs","arguments":{"company":"heihotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2392047},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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