{"id":2350832,"url":"https://alion.io/job/heid-music-store-manager","title":"Store Manager","company":{"id":1996306,"name":"Heid Music","domain":"heidmusic.com","url":"https://alion.io/company/heidmusic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-24T16:23:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T08:54:04Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Description\nBuild a Career That Inspires People Through Music\nFor nearly 80 years, Heid Music has helped people discover, learn, create, and share music. As a third-generation, family-owned and musician-operated company, we proudly serve students, educators, schools, performers, families, and music enthusiasts throughout Wisconsin and Michigan’s Upper Peninsula.\nWe are more than a music store. We are a trusted music resource, community partner, and lifelong guide for musicians at every stage of their journey. Each day brings another opportunity to help someone experience connection, confidence, and joy through music.\nIf you enjoy developing people, building relationships, driving business performance, and creating outstanding customer experiences, we would love to meet you.\nThe Opportunity\nAs Store Manager of Heid Music Madison, you will lead the people, performance, and day-to-day operations of a store serving one of Wisconsin’s most vibrant music, education, and arts communities.\nYou will coach and develop a customer-focused team, establish performance expectations, oversee store operations, and build relationships throughout the greater Madison area. This is a hands-on leadership role for someone comfortable moving between team coaching, business planning, customer engagement, community outreach, and operational decision-making.\nYou will work closely with sales specialists, repair professionals, school services, and company leadership to connect customers with the instruments, services, and resources that support their musical goals.\nNo two days are the same. One will include reviewing sales performance, coaching a team member, improving merchandising, and assisting with an important customer need. The next may involve connecting with a local educator, supporting a community event, planning a store initiative, or identifying new growth opportunities.\nYour Impact\nAs Store Manager, you will:\nLead, coach, and develop a high-performing team committed to delivering Bravo Service. \nEstablish goals, communicate expectations, and create accountability for individual and store performance. \nDrive sustainable sales growth through active leadership, customer engagement, thoughtful planning, and consistent execution. \nCreate a positive and engaging store culture aligned with Heid Music’s mission and Core Values. \nRecruit, onboard, train, and retain team members who contribute to the success of the store. \nPartner with department specialists to maximize opportunities across band and orchestra, piano, guitars and folk instruments, print music, rentals, repairs, lessons, and accessories. \nBuild relationships with area schools, music educators, community organizations, performers, and music enthusiasts. \nLead by example through personalized service, consultative selling, and effective problem resolution. \nMonitor sales, profitability, inventory, staffing, and other business metrics, using those insights to develop and carry out action plans. \nOversee scheduling, merchandising, inventory practices, store presentation, and operational processes. \nSupport company promotions, school music programs, special events, and community outreach. \nFoster collaboration across departments while creating a culture of accountability, communication, and continuous improvement.\nWho Thrives Here\nThis opportunity is well suited for a leader who enjoys developing people, building community relationships, achieving meaningful goals, and staying actively involved in the customer experience.\nWe are looking for someone with:\nPrevious leadership experience in retail, sales, customer service, or another customer-focused business environment. \nStrong coaching, communication, and team-development skills. \nA demonstrated ability to drive results while maintaining a people-focused leadership approach. \nExperience setting expectations, managing performance, and balancing multiple priorities. \nConfidence using business metrics to evaluate performance and guide decisions. \nStrong organizational, decision-making, and problem-solving abilities. \nA commitment to creating personalized and memorable customer experiences. \nAn appreciation for music, music education, or the performing arts. \nExperience in music retail, specialty retail, or another consultative sales environment is preferred. Musical knowledge is valuable, but you do not need to be a professional musician. What matters most is your ability to lead people, build relationships, learn the business, and help your team succeed.\nSchedule and Compensation\nThis full-time leadership position includes some evenings, Saturdays, and occasional community events. These are often some of our most valuable opportunities to connect with customers and musicians throughout the Madison community.\nWe offer:\nCompetitive salary with commission & bonus opportunities. \nTeam member merchandise discount \nHealth, dental, vision and paid time off benefits for eligible full-time team members \nLife insurance \n401(k) opportunities \nTraining and Professional Growth\nAt Heid Music, we invest in our people. You will receive:\nOngoing leadership development and coaching \nComprehensive training in company operations, products, services, and Bravo Service standards \nOpportunities to collaborate with experienced leaders throughout the organization, music products industry and community\nProfessional-development resources that support continued growth \nExposure to multiple areas of the business, helping you build a well-rounded leadership career \nBuild What Comes Next\nOur mission is bigger than selling instruments. We help create lifelong musicians and strengthen the communities we serve through the power of music.\nAt Heid Music, our work is guided by our Core Values: Deliver Bravo Service, Communicate, Take Personal Ownership, Be a Part of the Solution, Work as a Team, Develop Personally & Professionally, and Strive Toward Profits & Growth.\nBring your leadership experience, curiosity, and commitment to serving others. Help us grow Heid Music Madison while inspiring musicians and strengthening connections throughout the community.\nApply today and build your next chapter with Heid Music.\nHeid Music is an Equal Opportunity Employer.","description_format":"text","description_chars":6217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Musical Instruments"],"lifecycle":[{"event":"open","at":"2026-10-12T13:49:57Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.28,"age_days":81,"expected_fill_days":21,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/heid-music-store-manager","json_url":"https://alion.io/job/heid-music-store-manager.json","meta":{"generated_at":"2026-10-14T12:32:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996306},"rest":"https://alion.io/mcp/rest/get_company?id=1996306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheid-music-store-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheid-music-store-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheid-music-store-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heid-music-store-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheid-music-store-manager"}]}