{"id":3890997,"url":"https://alion.io/job/heidelberg-materials-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":1771306,"name":"Heidelberg Materials","domain":"heidelbergmaterials.com","url":"https://alion.io/company/heidelbergmaterials-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":93,"ghost_share":0,"stale_share":0.914,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sumter, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68550,"max":91410,"currency":"USD","period":"year","gross":null,"usd_annual":91410},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:16:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T02:43:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Line of Business: OtherAbout Us\nHeidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.\nWhat You'll Be Doing\nLead and coach the customer service team to deliver exceptional service and operational excellence.\nOversee order management, scheduling, billing, and customer communications for hazardous waste services.\nPartner with operations, transportation, sales, and environmental teams to ensure compliant and efficient service delivery.\nMonitor team performance, resolve escalated customer concerns, and drive continuous process improvements.\nAnalyze customer service metrics and implement strategies that enhance customer satisfaction and business results.\nWhat Are We Looking For\nDemonstrated ability to lead, develop, and motivate a customer service team in a fast-paced environment.\nStrong communication, relationship-building, and conflict-resolution skills.\nKnowledge of regulatory compliance, documentation, and service processes associated with hazardous waste operations.\nProven capability to prioritize competing demands, analyze information, and make sound decisions.\nProficiency with customer service systems, reporting tools, and business software applications.\nWork Environment\nCollaborative office environment supporting hazardous waste and environmental service operations.\nFrequent interaction with customers, drivers, operations personnel, sales teams, and regulatory stakeholders.\nDynamic, deadline-driven setting requiring strong organization, attention to detail, and responsiveness.\nFocus on safety, compliance, teamwork, and continuous improvement.\nOpportunity to make a meaningful impact on customer satisfaction and operational performance.\nWhat We Offer\nCompetitive base salary, $68,550 to $91,410 annually and participation in our annual incentive plan.\n401(k) retirement savings plan with an automatic company contribution as well as matching contributions.\nHighly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays\nEqual Opportunity Employer - 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