{"id":1500781,"url":"https://alion.io/job/heidelberg-materials-uk-customer-service-agent","title":"Customer Service Agent","company":{"id":1960177,"name":"Heidelberg Materials UK","domain":"heidelbergmaterials.co.uk","url":"https://alion.io/company/heidelbergmaterials-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-05T21:31:49Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.\nWe are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.\nAt the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.\nCustomer Service Agent - MQP Whitwick\nDeliver Exceptional Service. Build Lasting Relationships. Make a Difference Every Day.\nAre you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If you enjoy solving problems, building relationships, and taking ownership of customer journeys from start to finish, we'd love to hear from you.\nWe are looking for a Customer Service Agent to join our dynamic team and play a key role in delivering the QUOTIFIC customer experience, ensuring customers are quoted on time, deliveries are completed in full and on time, and invoices are processed accurately.\nThe Rol e\nAs a Customer Service Agent, you will be the first point of contact for customers, managing enquiries, orders, quotations, and service requests. You will build strong relationships with both internal and external stakeholders, ensuring every interaction is professional, efficient, and customer-focused.\nWorking within a collaborative team environment, you'll take ownership of customer accounts, proactively manage customer expectations, and help deliver exceptional service standards while supporting business objectives.\nWhat You'll Be Doing\nCustomer Service Excellence\nDeliver a consistently high-quality customer experience.\nAnswer incoming calls and respond to customer emails professionally and efficiently.\nTake ownership of customer enquiries from initial contact through to resolution.\nBuild strong relationships with customers by providing a personalised service.\nKeep customers informed throughout their journey, ensuring clear and proactive communication.\nOrder & Account Management\nCreate, amend, and confirm customer orders accurately.\nProcess quotations, invoices, service charges, and customer queries.\nManage customer accounts and develop a strong understanding of their business needs.\nEnsure all information is captured accurately and entered into company systems.\nProblem Solving & Resolution\nInvestigate customer issues and complaints, identifying effective solutions.\nFollow complaint and escalation procedures where required.\nPerform root cause analysis to reduce queries and unbilled transactions.\nWork collaboratively with operational teams to ensure customer commitments are met.\nTeam & Business Support\nSupport colleagues by sharing knowledge and best practice.\nMaintain excellent team morale and contribute to a positive working environment.\nDevelop knowledge across multiple roles and business areas to provide cover when required.\nComplete reporting, administration, and general housekeeping activities as needed.\nWhat We're Looking For\nEssential Skills & Experience\nPrevious experience in a customer service, call centre, sales support, or administration role.\nExcellent verbal and written communication skills.\nStrong attention to detail and accuracy.\nAbility to manage multiple tasks and priorities effectively.\nProblem-solving skills with a proactive approach.\nStrong IT skills and confidence using multiple systems.\nA customer-first mindset with a genuine passion for service excellence.\nPersonal Qualities\nPositive and enthusiastic attitude.\nStrong team player who enjoys supporting colleagues.\nProfessional, resilient, and adaptable.\nAbility to build rapport quickly with customers and stakeholders.\nConfident decision-maker with a solutions-focused approach.\nWhy Join Us?\nBe part of a supportive and collaborative team.\nDevelop your skills across multiple business functions.\nGain valuable experience in customer account management and relationship building.\nWork in an environment where customer service excellence is recognised and valued.\nEnjoy opportunities for personal and professional development.\nApply Today\nIf you're looking for a role where you can make a genuine impact on the customer experience while developing your career in a thriving organisation, we'd love to hear from you.\nJoin us and help deliver service that exceeds expectations, every single day.","description_format":"text","description_chars":4748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-30T03:53:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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