Service Supervisor

Are you looking for a challenge? That's what we offer!

Our company is seeking a technician with a solid background in electronics and mechanical systems to support the installation, maintenance, and repair of specialized equipment.

The role combines hands-on technical work with team coordination responsibilities.

Role Overview

• Installing and configuring graphic arts machinery, with a focus on press and postpress
• Diagnosing and repairing electronic and mechanical faults
• Performing preventive maintenance and system upgrades
• Supporting customers on-site and remotely with technical issues
• Collaborating with the sales and support teams to ensure smooth project delivery
• Coordinating, prioritizing, and supervising daily technical activities of the service team
• Planning service schedules and ensuring timely and efficient project execution
• Acting as the main point of contact between the technical team, customers, and management
• Ensuring high service quality standards and customer satisfaction
• Identifying training needs and supporting the continuous development of the team
• Contributing to process improvements and operational efficiency
• Monitoring performance and reporting on service activities

Candidate Profile

• Technical education in electronics, mechatronics, or mechanical engineering
• Proven hands-on experience with machinery, ideally in printing or industrial equipment
• Previous experience in a supervisory or team leader role will be considered a strong asset
• Ability to read technical manuals and schematics
• Strong communication and leadership skills with a customer-oriented mindset
• English (written and spoken); other languages are welcome
• Willingness to travel within Greece and occasionally abroad

Our offer:

We offer you the opportunity to participate in a sales and service organization of a major Solution Provider working in the printing industry with opportunities for professional growth and development. The company provides a company vehicle, laptop and a mobile phone. The place of service is Athens, Greece.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history - for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.