{"id":2032107,"url":"https://alion.io/job/heilind-electronics-europe-customer-service-representative","title":"Customer Service Representative","company":{"id":679571,"name":"Heilind Electronics Europe","domain":"heilind.com","url":"https://alion.io/company/heilind","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bruckmühl, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":42000,"currency":"EUR","period":"year","gross":null,"usd_annual":46950},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false}],"status":"live","first_seen_at":"2026-10-07T11:24:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T00:11:49Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Heilind Electronics is the largest distributor of interconnect products in the United States and a highly successful, internationally operating mid-sized company specializing in the distribution of high-quality electronic components (including connectors, switches, relays, sensors, and identification products). Founded in 1974 by Bob Clapp, Heilind remains privately owned. With more than 2,000 employees across 40 locations worldwide, we are the vital link between our customers and manufacturers-and we continue to grow.\nJoin our team!\nAbout Role:\nThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team. The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.\nYour Responsibilities:\nCustomer Master Data Management:\n\nCreation of customer prospects, maintenance, and validation of customer master data, ensuring accuracy, completeness, and up-to-date information.\n\nOrder Entry:\n\nAccurate and timely entry of customer orders and frame orders, including reviewing orders against valid quotations and communicating any changes or deviations to customer prior order processing.\n\nSample Orders:\n\nProcessing and coordination of customer sample orders, including order entry and shipment coordination.\n\nOrder Maintenance:\n\nProcessing and maintaining customer orders, including order changes, and updates.\n\nCustomer Open Order Report:\n\nRegular review of open order report, providing customers and inside sales with accurate order status information.\n\nExpedites:\n\nCoordination and follow-up of urgent customer orders and delivery requests with internal departments and customers.\n\nCreate Proforma Invoices:\n\nPreparation and issuance of proforma invoices in accordance with internal processes and customer requirements.\n\nCredit and Rebills:\n\nProcessing credit notes, rebills, and related customer requests and/or inside sales in coordination with the relevant internal departments.\n\nComplaint Handling:\n\nActing as a key point of contact for customers and ensuring efficient resolution and professional follow-up, including entering RA’ s into the system and providing the Quality department with all relevant documentation.\n\nAdministrative Sales Support:\n\nProviding administrative support to the Sales team, including customer communication, order-related activities, reporting, and other tasks as required by Sales.\n\nWhat You Bring:\nCustomer-oriented mindset and approach\n\nAbility to independently set priorities within own area of responsibility\n\nStrong communication skills when dealing with customers\n\nCommercial apprenticeship\n\nBusiness administration qualification\n\nWhat We Offer:\nFriendly, family-like working atmosphere\n\nPermanent employment contract with competitive salary\n\nStructured onboarding and development opportunities\n\nSecure job in a growing company with nearly 50 years of market presence\n\nExtra Benefits Germany:\n28 days of vacation, plus December 24th and 31st off, and additional leave for personal occasions.\n\nCapital-forming benefits of €40 per month,\n\nCompany pension plan contribution of 15%, corporate benefits\n\nEdenred City Card - €50 per month credit to use privately at many Edenred partners within your residential area\n\nDiversity is one of our core values. We welcome applications from all qualified candidates regardless of gender or gender identity, age, cultural and social background, ethnicity or skin color, physical or mental abilities, or sexual orientation.\nRequirements","description_format":"text","description_chars":3854,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-07T14:37:52Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":46950,"is_top_pay":false},"html_url":"https://alion.io/job/heilind-electronics-europe-customer-service-representative","json_url":"https://alion.io/job/heilind-electronics-europe-customer-service-representative.json","meta":{"generated_at":"2026-10-20T01:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679571},"rest":"https://alion.io/mcp/rest/get_company?id=679571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheilind-electronics-europe-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheilind-electronics-europe-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheilind-electronics-europe-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heilind-electronics-europe-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheilind-electronics-europe-customer-service-representative"}]}