{"id":3548600,"url":"https://alion.io/job/heinens-it-business-analyst","title":"IT Business Analyst","company":{"id":1915783,"name":"Heinen's","domain":"heinens.com","url":"https://alion.io/company/heinens","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warrensville Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:45:07Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T05:56:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nEstablished in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations - 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market - supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.\nOur culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.\nBenefits & Programs\nBenefits Eligible (Medical, Dental, Vision).\nClosed on 7 major holidays (6 paid).\n401K w/employer match.\nSemi-annual bonus program.\n20% associate discount on Heinen’s products (excludes alcohol).\nProfessional Development Opportunities.\nRole Description\nThe IT Business Analyst develops product expertise in enterprise systems, develops permissions structures and workflows to support business processes, provides thoughtful, data-supported recommendations on optimizations and alignments between business and technical implementations, and assists in identifying, implementing, and documenting new systems. This role requires an ability to communicate with technical and non-technical users, and a curiosity to learn about systems and processes across the enterprise.\nWhat You Will Do\nAnalyzes, optimizes, and documents existing workflow processes.\nIdentifies and proposes potential system integrations and business process improvement opportunities.\nWorks with key partners to understand change requests, writes business requirements and user stories, and works through testing of implemented change to drive to completion.\nResearches and recommends modern software solutions to replace legacy business processes or software.\nActs as administrative backup/support for departmental systems and workflows, such as HRIS systems and Technology automation systems.\nSupports implementation of new systems across the organization, including process development, and documentation.\nManaging work for others in ticketing systems, both internally and externally, in an organized manner.\nMonitors the use of technical tools and platforms, often in collaboration with teams outside of Technology.\nMakes recommendations to solve business problems before, and as, they arise.\nManages change control processes, both internally and with third-party vendors, to support Technology operations.\nBuilds methods for review and monitoring of day-to-day system health and operations, including auditing, accuracy, use, and function.\nSupports the delivery of change management activities that enable successful adoption of business and organizational changes.\nKeeps up to date on industry trends, facilitating discussion around new opportunities as appropriate.\nWhat We Look For\nBachelor’s degree in technical or communication-oriented field.\n3+ years of business analyst, project management, or process improvement experience.\nExcellent written and verbal communication skills that can be used across all levels of the organization.\nAble to use Microsoft tools including Outlook, Word, PowerPoint, Excel, Visio, and Teams.\nDemonstrated experience in ITSM or work management systems (JIRA, Service Now, Freshworks).\nAble to build strong working relationships and work in a collaborative manner across all levels of the organization.\nAble to meet deadlines and maintain a high level of accuracy in a dynamic and fast paced environment.\nAble to lead, problem solve and manage projects.\nSuperior professionalism, discretion, and judgment, maintaining the highest levels of confidentiality.\nAble to provide ongoing support to Chicago facilities on a remote basis.\nHeinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.\nMonday - Friday, 8 AM - 5 PM.\n40 hours per week.","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-30T21:45:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/heinens-it-business-analyst","json_url":"https://alion.io/job/heinens-it-business-analyst.json","meta":{"generated_at":"2026-10-31T06:14:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1915783},"rest":"https://alion.io/mcp/rest/get_company?id=1915783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheinens-it-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheinens-it-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheinens-it-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heinens-it-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheinens-it-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548600}},{"tool":"search_jobs","arguments":{"company":"heinens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548600},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}