{"id":2449547,"url":"https://alion.io/job/heirloom-customer-success-agent","title":"Customer Success Agent","company":{"id":4421835,"name":"Heirloom","domain":"heirloom.cloud","url":"https://alion.io/company/heirloom-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Pleasant, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2023-06-07T00:00:00Z","employer_posted_date":"2023-06-07","last_verified_at":"2026-11-09T01:11:39Z","board_verified":true,"closed_at":null,"days_open":1251,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1250},"description":"Customer Success Agent\nHeirloom Cloud Corporation seeks Customer Success Agents (CSA) to engage with inbound leads and existing customers. CSAs are given the resources to obsess over guiding these people, both virtually & in person. They identify needs, respond to inquiries, and collaborate with internal departments to optimize the entire Heirloom experience. CSAs provide timely responses to telephone calls, emails, and other correspondence. Successful candidates are competent, conversational, and compassionate to serve others.\nResponsibilities\nNavigate HubSpot for timely Customer Relationship Management (CRM)\nProcess in person Point of Sale (POS) and internet orders in Shopify\nGuide contacts on a buyer’s journey, as the hero to their friends and family\nListen empathetically to the contact’s problems and suggest Heirloom solutions\nCommunicate with contacts to elevate their status from Leads to Evangelists\nAdvise Heirloom leadership on trends, special inquiries, and potential new products\nSkills\nProven 2+ years experience in sales or customer service\nProven 1+ years experience in CRM (or comparable digital system)\nKnowledge of Google Workplace; familiarity with HubSpot or Shopify a plus\nStrong communication skills; Spanish or French language a plus\nExcellent empathy and listening skills a priority\nGood organizational and learning skills required\nAssertiveness and confidence necessary for success\nHigh school diploma or GED; BS/BA in business a plus\nDetails\nOpportunity for hybrid (in person & remote) work.\nContract, intern, part-time, full-time, and equity positions considered.\nCompensation starts at $15.00/hour. Benefits available for full-time employment.","description_format":"text","description_chars":1682,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T14:21:06Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":1250,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/heirloom-customer-success-agent","json_url":"https://alion.io/job/heirloom-customer-success-agent.json","meta":{"generated_at":"2026-11-09T01:38:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421835},"rest":"https://alion.io/mcp/rest/get_company?id=4421835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fheirloom-customer-success-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fheirloom-customer-success-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fheirloom-customer-success-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/heirloom-customer-success-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fheirloom-customer-success-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2449547}},{"tool":"search_jobs","arguments":{"company":"heirloom.cloud","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2449547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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