{"id":1953140,"url":"https://alion.io/job/heitech-padu-customer-engineer","title":"Customer Engineer","company":{"id":49632,"name":"HeiTech Padu","domain":"heitech.com.my","url":"https://alion.io/company/heitech-padu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kota Kinabalu, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T10:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T10:58:00Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Key Responsibilities\nOperations and Technical Support\nMaintain a 24/7 onsite presence to ensure immediate response and recovery from hardware or system failures, minimizing operational downtime.\nPerform installation, configuration, maintenance, and support of hardware and software systems at customer locations.\nEnsure all maintenance activities are carried out in accordance with the agreed Service Level Agreement (SLA).\nRespond promptly to technical incidents and service requests by conducting effective troubleshooting and resolution activities.\nExecute scheduled preventive maintenance and inspections to ensure all critical systems and equipment remain fully operational.\nReplace defective hardware components and spare parts and verify that all repaired or replaced equipment functions according to operational standards.\nPrepare and submit daily technical reports while updating work ticket statuses upon completion of assigned tasks.\nProvide immediate technical assistance and clarification to Immigration officers regarding passenger-related issues, eGate operations, and system anomalies.\nEscalate unresolved or complex technical issues by preparing comprehensive technical reports for Level 2 and Level 3 engineering teams.\n\nMinimum Qualifications\nBachelor's Degree in Engineering, Information Technology, Electronics, Electrical Engineering, or a related discipline.\nMinimum of 1–3 years of experience in technical support, maintenance, field service, or related technical environments. 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