{"id":2498346,"url":"https://alion.io/job/helfy-crm-manager","title":"CRM Manager","company":{"id":4430232,"name":"Helfy","domain":"helfy.co","url":"https://alion.io/company/helfy-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tbilisi, Georgia"],"countries":["GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2798},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"HubSpot","optional":false},{"name":"Mixpanel","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-13T06:11:45Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T03:16:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Description\nWe’re looking for a hands-on CRM Manager to own and execute customer communications across key lifecycle touchpoints. This role is highly execution-focused, combining creative messaging, marketing automation, and data-driven optimization to drive customer engagement, retention, and loyalty.\nResponsibilities\nManage day-to-day customer communication channels, including email marketing, SMS, in-app messages, and newsletters to keep customers engaged and informed.\nDevelop creative content and marketing messaging tailored to different customer segments and lifecycle stages.\nIdeate and implement CRM strategies across the customer journey. Develop and execute retention initiatives aimed at reducing churn, increasing LTV, and driving long-term customer engagement.\nAutomation & Workflows: Build, monitor, and continuously optimize complex trigger-based campaigns and automated journeys using HubSpot and other third-party tools.\nMonitor retention KPIs and campaign performance on a regular basis.\nRun A/B tests on messaging, timing, and formats, and use insights to guide ongoing improvements.\nDevelop and maintain reports and dashboards to measure CRM effectiveness and impact.\nCollaborate cross-functionally with Product, Data, Creative, and Development teams to move CRM initiatives forward end-to-end.\nRequirements\n3+ years of experience in CRM, Email Marketing, Lifecycle Marketing, or Customer Retention within a B2C e-commerce environment.\nHands-on experience with HubSpot.\nComfortable creating marketing content for email and CRM channels, with a strong creative mindset and attention to messaging and tone, knows how to balance brand voice with performance.\nHands-on experience with building workflows, user segmentation lists, and journey mapping - not just overseeing.\nAnalytical mindset with a data-driven approach to decision-making and optimization.\nExperience with analytics and reporting tools such as Tableau, Data Studio, Mixpanel, or similar.\nHighly motivated self-starter with a fast-learning mindset and a positive attitude.\nCollaborative team player, comfortable working with cross-functional partners, including creative, content, and developers.\nBachelor’s degree in Marketing, Industrial Engineering, Business, or a related field.\n High-level English is required, German is a good plus.","description_format":"text","description_chars":2325,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:19:59Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/helfy-crm-manager","json_url":"https://alion.io/job/helfy-crm-manager.json","meta":{"generated_at":"2026-10-25T07:09:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430232},"rest":"https://alion.io/mcp/rest/get_company?id=4430232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelfy-crm-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelfy-crm-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelfy-crm-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helfy-crm-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelfy-crm-manager"}]}