{"id":3832755,"url":"https://alion.io/job/helical-pile-solutions-ltd-application-support-analyst","title":"Application Support Analyst","company":{"id":4509119,"name":"Helical Pile Solutions LTD.","domain":"hpspile.com","url":"https://alion.io/company/hpspile","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:59:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T14:15:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (\"Java\"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.\nWe are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.\nPosition Summary:\nThe Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.\nRequirements\nKey Accountabilities:\nApplication Champion\nDevelop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME)\nAct as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams\nApplication Management\nConfigure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs\nImplement and manage integrations between M365 applications and other internal or external systems\nOversee and maintain M365 applications to ensure optimal performance, reliability, and security\nServe as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse)\nManage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.\nSupport and Troubleshooting\nProvide advanced application support and incident resolution for end-users\nInvestigate root causes, resolve application problems, and recommend corrective actions\nCollaborate with Microsoft support or other vendors as necessary\nMonitor application performance and service health\nTraining and Documentation\nDesign and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms\nDevelop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes\nDocument and maintain administrative application configurations, including system settings, integration points, and change history\nOverall Responsibilities\nSupport application enhancements, patches, and releases\nContribute to service improvement initiatives\nEnsure adherence to Java Holdings Ltd. group policies and procedures when sharing company data\nDesired Qualifications\n3+ years of experience in application or systems support (5+ years preferred)\nPost-secondary degree in Computer Science, a related field, or equivalent work experience\nProficient in the M365 suite (SharePoint Online, OneDrive, Teams)\nFamiliarity with ERP systems, preferably Explorer Eclipse\nExperience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred\nStrong troubleshooting, analytical, and problem-solving skills\nExperience with ITSM tools and ticketing systems\nExcellent written and verbal communication skills, with the ability to work across technical and business teams\nA customer-centric mindset with a professional, positive attitude\nAbility to manage multiple priorities, work independently, and meet SLAs\nOther Position Requirements:\nWork collaboratively with other teams across all Java Group of Companies\nAvailability for after-hours on-call support as per company policy\nValid driver's license and potential use of a personal vehicle for travel\nAbility to sit for extended periods and use a computer\nCommitment to ongoing learning and professional development\nAlignment with our core values: Innovation, Community, Excellence, and Safety\nBenefits\n Extended Healthcare Plan (Medical, Disability, Dental & Vision)\n Group RRSP\n Group Life - 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