{"id":4032108,"url":"https://alion.io/job/helium-customer-support-associate-sc","title":"Customer Support Associate -SC","company":{"id":4423165,"name":"Helium","domain":"helium.com.co","url":"https://alion.io/company/helium-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santo Domingo, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:57:27Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T09:46:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Support Associate\nLocation: Unicentro Plaza, Santo Domingo\nAbout Helium:\nHelium is a premier outsourcing center dedicated to providing top-tier administrative support, cybersecurity, and IT services to healthcare centers across the United States. We are committed to streamlining healthcare operations and ensuring seamless patient care through expert support services.\nJob Description:\nAs a Customer Support Associate, you are supporting our clients by ensuring the Customer has a great experience, building loyalty for our client and deepening relationships with their customers. You will support customers by exhibiting a professional, empathetic, and friendly demeanor in all customer interactions in a fast-paced & demanding environment. You will demonstrate and promote Helium Core Values and Commitment to Quality in all daily interactions and responsibilities.\nResponsibilities:\nRespond to a high volume of incoming customer phone calls interactions in accordance with business needs, in a fast-paced & demanding environment.\nProvide a world-class experience by creating personalized connections and always showcase an enthusiastic, empathetic, and professional demeanor.\nDemonstrate genuine respect and appreciation for customers through active listening and provide accurate and timely solutions that build trust and value in our clients brand.\nEffectively navigate multiple systems and programs to research, troubleshoot, and resolve consumer concerns during initial contact.\nRecord accurate and concise documentation in a computer-based system to facilitate a meaningful and positive customer experience.\nProactively identify and communicate trends with leadership to support informed decision-making.\nTake ownership of your professional development to enhance skills critical to your success and maintain a high level of performance in all KPIs (Key Performance Indicators).\nActively participate in feedback and one-on-one sessions to support continuous improvement, professional development, and alignment with performance goals.\nMaintain knowledge of and adhere to company and department policies and procedures.\nSupport and participate in a diverse team culture at Helium in accordance with professional guidelines outlined in the employee handbook.\nAdhere to published schedules, including break scheduling, to ensure consistent coverage and timely service, demonstrating respect for customers.\nAlways adhere to security policies to ensure data security, confidentiality, and compliance.\nSupport other programs and/or duties as required.\nDuties and responsibilities may be added, deleted, or changed to meet the needs of the organization.\nQualifications:\nPrior customer contact center experience required\nExcellent verbal and written communication skills - fluent in English ( B2 - C1 ).\nExcellent comprehension & problem-solving skills\nAbility to remain self-motivated, driven, and professional\nExcellent organizational, time management and multi-tasking skills\nMust be flexible with schedule to work during department hours of operation, including days/evenings/weekends/holidays as needed\nAbility to use and navigate a Windows computer operating system, Internet, and other programs.\nAbility to effectively utilize a comprehensive knowledge base to research solutions that address customer concerns\nAbility to complete repetitive job duties\nAbility to sit for long periods of time throughout your scheduled shift\nAbility to handle calls using equipment such as a headset\nAbility to type using equipment such as a keyboard\nBenefits:\nTraining rate RD 200.00 (two hundred pesos) per hour\nProduction Rate RD$275.00 (two hundred seventy five pesos) per hour.\nCollaborative and supportive work environment\nComprehensive training and professional development opportunities","description_format":"text","description_chars":3794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T18:57:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/helium-customer-support-associate-sc","json_url":"https://alion.io/job/helium-customer-support-associate-sc.json","meta":{"generated_at":"2026-11-11T12:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423165},"rest":"https://alion.io/mcp/rest/get_company?id=4423165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelium-customer-support-associate-sc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelium-customer-support-associate-sc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelium-customer-support-associate-sc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helium-customer-support-associate-sc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelium-customer-support-associate-sc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4032108}},{"tool":"search_jobs","arguments":{"company":"helium.com.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4032108},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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