{"id":1430755,"url":"https://alion.io/job/helix-associate-director-customer-success-life-sciences","title":"Associate Director, Customer Success – Life Sciences","company":{"id":1864201,"name":"Helix","domain":"helix.com","url":"https://alion.io/company/helix-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":162000,"max":217500,"currency":"USD","period":"year","gross":null,"usd_annual":217500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T16:08:13Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-21T21:38:42Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Who We Are & What We Do\nAt Helix, our mission is simple: to help everyone improve their lives through their DNA.\nReady to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.\nWhat is special about this role?\nHelix's Life Science business sits at the center of how biopharma partners realize value from the Helix Research Network, spanning data licensing, sponsored testing programs, and clinical development engagements. As the owner of Customer Success for Life Science, you'll drive how Helix delivers success across this business and own the partner relationships that fuel its growth. Helix is an AI-forward company, and this role is expected to use AI tooling to work smarter and scale their own impact from day one.\nAs an Associate Director, Customer Success (Life Science), you will:\nOwn end-to-end customer success for Helix's Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio.\nBuild strong relationships between our Delivery/Technical team to ensure implementation and technical delivery translate into a seamless customer experience.\nDevelop deep fluency in the Helix product and the Helix Research Network to proactively identify upsell and expansion opportunities, packaging and sharing them with the BD lead.\nServe as the voice of the customer internally, synthesizing feedback into clear, actionable input for product and technical teams to improve the platform and data offerings.\nDefine and own the operating model for Customer Success within Life Science, the processes, cadences, and playbooks the function will run on as it scales.\nAs Life Science customer volume grows, help shape and lead the team that supports it. This is inclusive of coaching, mentoring and development of more junior members of the cross functional team. \nUse AI tools to scale your own effectiveness, from managing multiple concurrent engagements to synthesizing customer feedback and account intelligence, and bring that fluency to how the team operates as it grows.\nBuild trusted, senior-level relationships with partner organizations, acting as a credible, consistent point of contact across the life of each engagement.\nRepresent Customer Success in Life Science leadership and strategy discussions, ensuring the function's priorities are aligned with broader business goals.\nAbout you:\n10+ years managing strategic partner relationships in biopharma or life sciences related to RWD / data licensing, sponsored research/testing programs, or clinical development\n3+ years of direct people leadership experience\nHighly organized, with the ability to effectively manage multiple concurrent partner engagements and competing priorities.\nGenuine curiosity about the product, the data, and each partner's business goals that drives you to keep learning and to spot opportunities others miss.\nA natural relationship builder who earns trust quickly with both external partners and internal cross-functional teams.\nA strong team player who works effectively with technical/delivery counterparts without needing to own the technical parts of the work.\nExcellent written and verbal communication skills, comfortable representing Helix to senior stakeholders at partner organizations.\nDemonstrated fluency with AI tools, with concrete examples of using them to drive business outcomes or scale your own productivity, not just casual familiarity.\nPluses:\nBackground in genomics, real-world evidence (RWE).\nPrior experience standing up or scaling a Customer Success or Delivery function.\nBachelor's degree in a life science field or equivalent.\nExpected Interview Process:\n1) Recruiter Screen 2) Manager Screen/Tech Screen 3) Virtual Onsite 4) Offer\nExpected Pay For This Role:\nThere are 3 distinct parts to your Helix offer: 1) Base Salary 2) Annual Bonus 3) Equity\nExpected Helix Base: $162,000 - $217,500\nExpected Helix Discretionary Annual Bonus: 15% of your annual salary\nEquity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.\nAside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:\nComprehensive Health Insurance with Date of Hire eligibility Above average employer paid premium coverage \n\n12 weeks Helix Paid Parental Leave option \n401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire\nComprehensive Well-Being Benefits \nFlexible PTO\nRemote options for many roles and a home office stipend \nWhat To Expect During Your First 90 days:\nFirst 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.\nDay 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities. \nDay 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.\nTo learn how Helix collects, uses, and protects your personal information during the recruitment process, please review our Privacy Notice.\nHelix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. \n #LI-Remote\nCompensation\nThe base pay range for this role is $162,000 - $217,500 per year.","description_format":"text","description_chars":6435,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Genomics & Genetic Testing"],"lifecycle":[{"event":"open","at":"2026-09-29T01:20:56Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.647,"p_room":0.45,"age_days":55,"expected_fill_days":30,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":217500,"is_top_pay":false},"html_url":"https://alion.io/job/helix-associate-director-customer-success-life-sciences","json_url":"https://alion.io/job/helix-associate-director-customer-success-life-sciences.json","meta":{"generated_at":"2026-10-21T22:06:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1864201},"rest":"https://alion.io/mcp/rest/get_company?id=1864201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhelix-associate-director-customer-success-life-sciences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhelix-associate-director-customer-success-life-sciences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhelix-associate-director-customer-success-life-sciences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/helix-associate-director-customer-success-life-sciences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhelix-associate-director-customer-success-life-sciences"}]}