{"id":1430754,"url":"https://alion.io/job/helix-product-manager-patient-experience","title":"Product Manager, Patient Experience","company":{"id":1864201,"name":"Helix","domain":"helix.com","url":"https://alion.io/company/helix-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":128000,"max":171500,"currency":"USD","period":"year","gross":null,"usd_annual":171500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-08-19T17:46:24Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-05T08:52:33Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Who We Are & What We Do\nAt Helix, our mission is simple: to help everyone improve their lives through their DNA.\nReady to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.\nWhat Is Special About This Role?\nThe patients you are onboarding are not just users - they are research participants whose genomic data will shape the standard of care. As the Product Manager for the Helix patient experience, you will own the end-to-end product for enrolling patients into our research study platform, which powers health system partnerships across the country. This is a high-visibility role at the intersection of patient experience, regulatory rigor, and healthcare technology - and you will need to champion the patient while navigating health system complexity.\nYou will bring clarity and conviction to a cross-functional team operating in an AI-native environment. That means you will spend less time managing timelines and more time on high-judgment problem definition, rapid experimentation, and strategic orchestration. You will define the Why and the What with precision, and use AI as a force multiplier to reach validated solutions faster than was previously possible.\nKey Responsibilities\nHigh-Judgment Problem Definition\nClearly define the customer problem before a single line of code is written - ensuring the team is always solving the right issue.\nMaintain a product vision that connects patient and health system needs to Helix's business growth, serving as the primary filter for what is worth building.\nDistill complex market signals, partner requirements, and user pain points into narratives that align stakeholders across the organization.\nProduct Discovery and Rapid Validation\nOrchestrate AI tools and agents to synthesize market context, analyze competitive landscapes, and evaluate solution approaches in hours and days rather than weeks.\nDirect the idea-to-prototype cycle with urgency, ensuring solutions are user-tested quickly and roadmap pivots are evidence-based.\nOwn the validation process: analyze stakeholder feedback and behavioral data to make immediate, informed decisions about product direction.\nRoadmap and Strategic Prioritization\nOwn and maintain a living roadmap - updated as evidence shifts, not on a quarterly calendar - and make high-stakes tradeoff decisions including what not to build when technical cost is low but cognitive cost to the user is high.\nEnsure the health of the Helix Hosted Consent product, including data privacy, security, and governance considerations within a regulated healthcare context.\nCross-Functional Leadership\nCollaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams to ship enhancements that meet user needs and business goals.\nKeep the delivery cadence healthy - unblocking the team before blockers become delays, and maintaining quality across the full product lifecycle.\nBridge the gap between AI-driven speed and human alignment - distilling technical outputs into clear narratives that maintain stakeholder trust and drive executive buy-in.\nLead a culture of high-integrity debate: challenge the idea, not the person, and move the team from discussion to conviction quickly.\nAbout You\n5+ years of product management experience in highly cross-functional and/or customer-centric roles.\nDemonstrated AI fluency - you treat AI tools as a core part of your workflow, using them to accelerate discovery, analysis, prototyping, and communication.\nWorking knowledge of the healthcare industry and regulatory landscape.\nYou move from ambiguous problem to shipped solution without waiting for someone to hand you a plan - and you do it without losing sight of the user and KPIs.\nExcellent communication and interpersonal skills; you know how to say no while making it feel like an opportunity.\nProven track record of successfully managing and improving user experiences for complex digital products.\nYou build consensus and listen well, but you also drive hard decisions when consensus is not available.\nPluses\nFamiliarity with regulated environments, including HIPAA, CLIA/CAP, CCPA/CPRA.\nExperience with electronic health records, interoperability, and the US healthcare domain.\nExperience working closely with health systems or other enterprise healthcare partners.\nHow We Measure Success in This Role\nLearning velocity: Insights reach user-tested prototypes in days. AI time savings are reinvested into deeper customer learning, not absorbed into planning overhead.\nStrategic clarity: The customer problem and success criteria are defined with enough precision that the team is never uncertain about the objective - not a fixed plan, but a fixed North Star.\nNarrative quality: Complex tradeoffs and data-driven insights are distilled into clear, human-centric narratives. Success is measured by the speed of stakeholder alignment, not the volume of documentation produced.\nJudgment accuracy: Scope and prioritization decisions are consistently backed by evidence when available, and by business-informed intuition when not. The hit rate of shipped solutions that deliver measurable value matters more than feature volume.\nAI orchestration: You effectively use AI as a force multiplier across every competency - from writing specs to conducting data analysis to running competitive research. You automate the How so you can focus entirely on the What and the Why.\nExpected Interview Process:\n1) Recruiter Screen 2) Manager Screen/Tech Screen 3) Onsite 4) Offer\nExpected Pay For This Role:\nThere are 3 distinct parts to your Helix offer: 1) Base Salary 2) Annual Bonus 3) Equity\nExpected Helix Base: $128,000 - $171,500\nExpected Helix Discretionary Annual Bonus: 10% of your annual salary\nEquity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.\nAside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:\nComprehensive Health Insurance with Date of Hire eligibility Above average employer paid premium coverage \n\n12 weeks Helix Paid Parental Leave option \n401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire\nComprehensive Well-Being Benefits \nFlexible PTO\nRemote options for many roles and a home office stipend \nWhat To Expect During Your First 90 days:\nFirst 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.\nDay 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities. \nDay 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.\nTo learn how Helix collects, uses, and protects your personal information during the recruitment process, please review our Privacy Notice.\nHelix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. \n #LI-Remote\nCompensation\nThe base pay range for this role is $128,000 - 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