{"id":3440180,"url":"https://alion.io/job/hellmann-it-support","title":"IT Support","company":{"id":3318524,"name":"Hellmann","domain":"hellmann.com.hk","url":"https://alion.io/company/hellmann-com-hk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About UsReady to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.\nFor the better. Together.\nThe IT Infrastructure Systems Engineer is responsible for designing implementing and maintaining complex IT infrastructures that integrate software hardware and network components to meet the organizations technological and operational needs. This role uniquely bridges the gap between development and operations focusing on ensuring cohesive and efficient functionality across the entire IT infrastructure. The IT Infrastructure Systems Engineer collaborates closely with various teams to ensure optimal performance scalability and security of systems while contributing to the continuous improvement of infrastructure processes.Key Responsibilities:\n\nInstall configure and maintain Operating systems on end-user devices.\nManage user accounts permissions and access rights across various systems and applications.\nMonitor system performance troubleshoot issues and perform regular maintenance tasks. (e.g. updates patches backups).\nPlan and execute system upgrades and migrations while minimizing downtime and disruption to operations.\nGenerate regular reports on system performance security incidents and compliance with IT policies and standards.\nAnalyze data trends and metrics to identify areas for improvement and make\nrecommendations for optimization.\nProvide technical support and assistance to end users including troubleshooting\nhardware and software issues and resolving technical problems.\nDeliver training sessions and create user guides to help employees utilize IT systems and tools effectively.\nCollaborate with other IT teams and departments to address user needs and enhance overall system usability and productivity.\nKNOWLEDGE/SKILLS:\nBachelors degree with in IT or similar\n6 months to a Years experience: System / Server administration experience in the Middle East Region\nShould have a valid UAE drivers license and car\nStrong understanding of IT systems networks and infrastructure components\nStrong analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.\nAbility to prioritize and manage multiple tasks in a fast-paced environment with a focus on meeting deadlines and objectives.\nAptitude for identifying root causes of problems and implementing effective solutions\nInclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!\nIf you are excited by this fantastic opportunity and have what it takes then click APPLY!","description_format":"text","description_chars":3086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.368,"age_days":5,"expected_fill_days":2,"reasons":["seen:5","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hellmann-it-support","json_url":"https://alion.io/job/hellmann-it-support.json","meta":{"generated_at":"2026-11-03T23:35:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3318524},"rest":"https://alion.io/mcp/rest/get_company?id=3318524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellmann-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellmann-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellmann-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellmann-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellmann-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440180}},{"tool":"search_jobs","arguments":{"company":"hellmann.com.hk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}