{"id":1202719,"url":"https://alion.io/job/hello-heart-senior-manager-client-success","title":"Senior Manager, Client Success","company":{"id":92864,"name":"Hello Heart","domain":"helloheart.com","url":"https://alion.io/company/hello-heart","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":145000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false}],"status":"live","first_seen_at":"2026-09-24T21:01:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-23T23:39:38Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"About Hello Heart:\nHello Heart is on a mission to make heart attacks a thing of the past.\nWe’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen-identifying risk up to 10 days in advance versus 10 years in traditional clinical models. \nThis is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.\nWe’re defining how the #1 cause of death-heart disease-is managed in the AI era. Join us.\nAbout the role:\nThe Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.\nResponsibilities:\nLead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention, and growth,\nExceptional executive presence and communication skills, with the ability to build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders while effectively articulating and presenting the Hello Heart value proposition.\nOwn all aspects of customer renewals, revenue retention, and growth\nStrategic challenger who asks the hard questions, constructively challenges assumptions, surfaces risks early, and brings a thoughtful perspective to drive better decisions and outcomes.\nDevelop relationships with customers at the C-Suite level that provide insight into their company goals and strategies. \nContribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers\nHigh ownership and a strong bias toward action, with a proven ability to take initiative, drive results, and thrive on a fast-paced, high-performing team.\n\nQualifications:\nDemonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs\n4+ years of enterprise customer success and/or account management experience, with a proven track record managing large, complex Fortune 500 employer clients\nDeep understanding of employer health care ecosystems and renewal cycles\nAbility to develop strategic customer strategies to support customer growth and retention & willing to ask hard questions, challenge assumptions, and surface risks\nIntellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities to drive greater client impact.\nProven track record exceeding ARR goals and client satisfaction across a book of business\nStrong preference for candidates based on the U.S. East Coast to support business needs\nA strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact\nStellar written and verbal communication and presentation skills\nHighly organized, able to multitask, and easily adaptable to change\nEntrepreneurial, self-sufficient, and thrives in fast-paced environments\nTravel up to 40% to support client engagement, executive relationship building, and strategic account growth\nThe US base salary range for this full-time position is $145,000 to $165,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary only and do not include equity or benefits.\nHello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.","description_format":"text","description_chars":4412,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-09-24T21:52:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.798,"p_room":0.9,"age_days":28,"expected_fill_days":41,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/hello-heart-senior-manager-client-success","json_url":"https://alion.io/job/hello-heart-senior-manager-client-success.json","meta":{"generated_at":"2026-10-24T01:28:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92864},"rest":"https://alion.io/mcp/rest/get_company?id=92864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhello-heart-senior-manager-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhello-heart-senior-manager-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhello-heart-senior-manager-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hello-heart-senior-manager-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhello-heart-senior-manager-client-success"}]}