{"id":592589,"url":"https://alion.io/job/hellofresh-dev-sales-representative-retention","title":"Sales Representative (Retention)","company":{"id":1061,"name":"HelloFresh Nordics","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":51,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T12:28:16Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-29T02:17:20Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"The Role\nAt HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.\nIn this role, you will take on a key responsibility to retain, upsell, and/or cross-sell Beer52 products to subscribers, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.\nWe’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!\nWhat you’ll do\nAnswer inbound retention calls\nMaintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers\nRetain customers in compliance with Beer52 guidelines and protocols\nAttend 1:1, meetings, huddles, & trainings\nAttend cross-trainings and upskilling\nWhat you’ll bring\nExcellent communication, problem-solving, and negotiation skills\nPositive energy and can-do attitude\nA person with high regard for integrity and diligence\nCritical thinking with technical and language proficiency\nAbility to work independently and efficiently with minimal supervision\nEmpathy, emotional intelligence, and resilience\nEffective time management and multitasking abilities\nAn interest/passion for Craft Beer and Wine - ideal but optional\nWhat we offer\nCompetitive Compensation: Beyond the standard package plus language premium.\nWellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, and generous leave benefits.\nGrowth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\nDynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\nWork-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\nLocation: Work from home - Please note that you will need to visit our BGC office to pick up your equipment. \nAre you up for the challenge?\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!","description_format":"text","description_chars":2739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Online Groceries","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-09-10T13:30:29Z"}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.471,"p_room":0.9,"age_days":26,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-dev-sales-representative-retention","json_url":"https://alion.io/job/hellofresh-dev-sales-representative-retention.json","meta":{"generated_at":"2026-09-29T04:05:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3839,"day_limit":5000,"remaining_today":1161,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}