{"id":3462902,"url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice-2","title":"[HELLOCONNECT] Customer Care Specialist - Non Voice","company":{"id":1061,"name":"HelloFresh","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":69,"ghost_share":0,"stale_share":0.449,"repost_share":0.043,"time_to_fill_p50_days":42,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-29T10:28:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T05:26:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Role\nAt HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to make a meaningful impact as part of a growing account while developing your skills in a supportive environment that values diverse perspectives and experiences.\nIn this role, you will play a key part in delivering exceptional customer support for a growing e-commerce meal and food retail business. As a Customer Care Specialist, you will manage customer interactions across multiple digital channels, ensuring a seamless and personalized experience while contributing to operational excellence and customer satisfaction. As one of the foundational members of this new campaign, your performance will help set the standard and benchmark for future growth and success.\nWe're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!\nWhat you'll do\nManage customer inquiries through email, live chat, social media, and other digital communication channels in a timely, professional, and customer-focused manner.\nMonitor and respond to social media interactions while maintaining the appropriate brand voice and tone.\nProcess customer orders, returns, and related administrative tasks efficiently and accurately.\nProvide product information and confidently address customer questions and concerns.\nResolve customer issues with ownership and accountability, ensuring prompt and satisfactory outcomes.\nFollow up with customers as needed to deliver an outstanding end-to-end customer experience.\nIdentify recurring customer concerns and proactively communicate feedback and trends to support continuous improvement of processes, products, and systems.\nGenerate and maintain accurate reports and documentation as required.\nEscalate and report system issues promptly through the appropriate channels.\nCollaborate with Operations and Retail teams to support efficient order fulfillment and customer satisfaction.\nCommunicate customer feedback, operational trends, and system concerns clearly to the Team Leader, who serves as the primary point of contact for operational and client-side communication.\nConsistently achieve team performance goals, service standards, quality expectations, and productivity targets.\nWhat you'll bring\nPrevious experience in customer service, customer support, or a similar omni-channel support role.\nExperience using e-commerce platforms, CRM systems, and other digital customer support tools.\nExcellent written English communication skills with strong grammar, attention to detail, and the ability to tailor responses to individual customer needs.\nStrong problem-solving skills with the ability to take ownership of customer concerns and drive resolutions independently.\nA proactive, self-motivated, and highly organized approach to work.\nThe ability to thrive in a fast-paced, technology-driven environment while managing multiple priorities.\nStrong interpersonal and collaboration skills, with the confidence to communicate professionally with internal stakeholders and client-facing teams when required.\nHigh levels of integrity, accountability, and professionalism, with the ability to work effectively with minimal supervision.\nReliable attendance, schedule flexibility, and willingness to render overtime when required to support business operations and account growth.\nStrong adaptability and willingness to learn new technologies, systems, and processes.\nAn interest in e-commerce, food retail, health, wellness, or customer experience industries is highly desirable.\nWork-from-Home Requirements\nReliable wired internet connection with a minimum speed of 25 Mbps for both download and upload.\nSecondary internet connection (e.g., mobile hotspot or pocket Wi-Fi) available as a backup.\nBackup power solution (UPS or generator) to support connectivity and productivity during power interruptions.\nQuiet, dedicated workspace free from distractions and excessive background noise.\nWhat to Expect\nOpportunity to be part of a newly launched account where your contributions will directly influence team success and future growth.\nExposure to e-commerce operations, digital customer support workflows, and specialized CRM platforms.\nContinuous learning and professional development in a fast-growing customer experience environment.\nStructured support and coaching from your Team Leader, who serves as the primary bridge between the team, operations, and client stakeholders.\nWhat we offer\n Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication\nWellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind\nGrowth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\nDynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\nWork-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\nLocation: Work from home - Please note that you will need to visit our BGC office to pick up your equipment. \nAre you up for the challenge?\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!","description_format":"text","description_chars":5960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Online Groceries","Subscription Commerce","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-29T14:32:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice-2","json_url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice-2.json","meta":{"generated_at":"2026-10-31T07:15:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1061},"rest":"https://alion.io/mcp/rest/get_company?id=1061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellofresh-helloconnect-customer-care-specialist-non-voice-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3462902}},{"tool":"search_jobs","arguments":{"company":"hellofresh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3462902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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