{"id":3398651,"url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice","title":"[HELLOCONNECT] Customer Care Specialist (Non-Voice)","company":{"id":1061,"name":"HelloFresh","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":69,"ghost_share":0,"stale_share":0.449,"repost_share":0.043,"time_to_fill_p50_days":42,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-28T10:45:27Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T22:38:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Role\nAt HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.\nIn this role, you will take on a key responsibility in building customer loyalty and value through effective account management, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.\nWe’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!\n\nWhat you’ll do\nWe are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, and competitive experts to help us serve our customers. We want individuals who genuinely care about customer experience, are compassionate and are engaging.\nWe’ll count on you to:\nCreate happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.\nProvide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing a positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.\nBuild customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.\nMake every effort to meet the Customer Care team’s KPIs and targets.\nHave fun! Be comfortable in interacting and building relationships with our customers.\n\nWhat you’ll bring\nHandle customer communication via email answering 15-20 emails per hour\nExperience with Zendesk and Shopify is a plus\nAmenable to help with the seasonal ramp (30-60 days)\nNo attendance issues and are willing to work overtime to help with the volume\nExcellent English communication skills both written and verbal\nAttention to detail, speed and accuracy\nHelpful & empathetic\nCustomer service experience is essential, ideally a 2-year minimum\n\nWhat we offer\nGrowth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\nDynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\nWork-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\n\nLocation: \nBGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City) \nAre you up for the challenge?\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!","description_format":"text","description_chars":3344,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Subscription Commerce","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-28T13:28:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":42,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice","json_url":"https://alion.io/job/hellofresh-helloconnect-customer-care-specialist-non-voice.json","meta":{"generated_at":"2026-11-02T01:05:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1061},"rest":"https://alion.io/mcp/rest/get_company?id=1061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellofresh-helloconnect-customer-care-specialist-non-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellofresh-helloconnect-customer-care-specialist-non-voice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3398651}},{"tool":"search_jobs","arguments":{"company":"hellofresh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3398651},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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