{"id":4031097,"url":"https://alion.io/job/hellofresh-it-support-engineer","title":"IT Support Engineer","company":{"id":1061,"name":"HelloFresh","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":83,"ghost_share":0,"stale_share":0.422,"repost_share":0.084,"time_to_fill_p50_days":42,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79538,"max":88375,"currency":"USD","period":"year","gross":null,"usd_annual":88375},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Confluence","optional":true},{"name":"Google Workspace","optional":true},{"name":"Linux","optional":true},{"name":"Slack","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-07-02T20:25:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:38:21Z","board_verified":true,"closed_at":null,"days_open":130,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":130},"description":"We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.\nReporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for team members in both New York and New Jersey, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.\nYou will … \nBe the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employeesMaintain our office hardware landscape including device and license management\nDeploy new hardware, software and accounts to our employees\nHelp transform the IT Support department by implementing automation and new workflows\nContribute to ongoing system and process documentation efforts\nBe the go-to-person regarding audio/video-systems and event-livestreams\nYou have… \nBachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).3-5 years’ experience in a technical support or helpdesk role\n\nExperience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf and AWS\nThorough knowledge of computer maintenance (MacOS, Windows, Linux)\nService-oriented mindset and get a kick out of helping other people out\nYou’ll get…\nCompetitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities\nGenerous PTO and flexible attendance policy \nComprehensive health and wellness benefits with options at $0 monthly, effective first day of employment\nUp to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) \nAccess to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+\nInclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain\nThis job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.\nNew York Pay Range\n$79,538—$88,375 USD","description_format":"text","description_chars":2741,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Subscription Commerce","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-11-10T18:38:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.521,"p_room":0.28,"age_days":130,"expected_fill_days":42,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-11-10T19:37:33Z"},"pay":{"stated_usd_annual":88375,"is_top_pay":true},"html_url":"https://alion.io/job/hellofresh-it-support-engineer","json_url":"https://alion.io/job/hellofresh-it-support-engineer.json","meta":{"generated_at":"2026-11-10T19:37:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1061},"rest":"https://alion.io/mcp/rest/get_company?id=1061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellofresh-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellofresh-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellofresh-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellofresh-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellofresh-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4031097}},{"tool":"search_jobs","arguments":{"company":"hellofresh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4031097},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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