{"id":1533857,"url":"https://alion.io/job/hellofresh-nordics-carrier-performance-manager-2","title":"Carrier Performance Manager","company":{"id":1061,"name":"HelloFresh Nordics","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":48,"ghost_share":0,"stale_share":0.542,"repost_share":0.042,"time_to_fill_p50_days":40,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":193},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Google Sheets","optional":false},{"name":"Snowflake","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-30T15:09:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T00:56:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At HelloFresh, our mission as a global meal kit delivery leader is to make home cooking effortless, enjoyable, and reliable. Customer convenience drives everything we do, which makes on-time, accurate, undamaged, and correctly located deliveries vital to our success. We are looking for a dedicated Carrier Performance Manager to lead our third-party logistics (3PL) partner relationships, directly elevating performance and customer satisfaction. Working side by side with our logistics partners, you will continuously identify opportunities to optimize operations, drive innovation, and boost efficiency. With a firm focus on the end-to-end delivery journey, you will lead the charge in making HelloFresh Logistics truly best-in-class.\nWhat You Will Be Doing:\nPerformance & Cost Management\nOwn 3PL relationships, driving performance, customer experience and cost efficiency.\nAnalyse carrier KPIs, using data and tools such as Databricks, Snowflake, Tableau and AI to identify improvements.\nManage delivery risks and crises to minimise disruption.\nLead supplier negotiations, contract management and cost-saving initiatives.\nPartner with Finance to manage budgets, rebates and claims.\nInnovation\nDevelop data-led solutions to reduce delivery errors and improve customer experience.\nEvaluate and onboard new delivery partners based on performance, service and cost.\nWork cross-functionally on initiatives that improve customer experience and retention.\nUse NPS and Trustpilot feedback to identify improvement opportunities.\nDevelop courier reporting through AI, BI and automation.\nSupport logistics projects and long-term strategy planning.\nWho You Are:\nMust have:\nExperience within the logistics industry, ideally within a retailer or logistics company. B2C final mile experience is preferable. \nAdvanced experience with Excel and/or Google Sheets. Demonstrated experience of using multiple sources of data on a daily basis to gather insights. \nA clear demonstrable track record of improving logistics KPI performance using data to challenge and measure. Attention to detail and a results-driven mindset is a must. \nStrong problem solving abilities and a proactive approach to resolving challenges. \nAbility to work collaboratively in a fast-paced environment, demonstrating our egoless DNA value daily. \nDesirable:\nExperience working with perishable products and the differences in final mile process required\nContract management experience negotiating terms and conditions with third parties \nIndustry relationships within UK final mile carriers and tech providers\nWhat you will get in return:\n70% off HelloFresh or Green Chef boxes\nCompany pension scheme\nGym membership\nBupa private medical insurance (including dental & family cover options)\nMental health first aiders and an employee assistance programme\nDog friendly office! (London site only)\nNursery support scheme\nCycle to work scheme\nGroup Life Assurance\nLocation: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London \nTo be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.\nHybrid Working Policy\nWe offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.\nNext steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.\nYou are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. [redacted] As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. \nIf you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.","description_format":"text","description_chars":4205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Pet friendly"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Online Groceries","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-09-30T17:41:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-nordics-carrier-performance-manager-2","json_url":"https://alion.io/job/hellofresh-nordics-carrier-performance-manager-2.json","meta":{"generated_at":"2026-10-04T02:07:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2959,"day_limit":5000,"remaining_today":2041,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}