{"id":1904661,"url":"https://alion.io/job/hellofresh-nordics-customer-care-specialist-ca","title":"Customer Care Specialist - CA","company":{"id":1061,"name":"HelloFresh","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":59,"ghost_share":0,"stale_share":0.458,"repost_share":0.051,"time_to_fill_p50_days":40,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Slack","optional":false}],"status":"closed","first_seen_at":"2026-10-05T10:23:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T05:10:23Z","board_verified":false,"closed_at":"2026-10-21T05:10:23Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"The Role\nAt HelloConnect, you will be part of a dynamic team in Manila that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.\nIn this role, you will take on a key responsibility as the primary point of contact for our customers, delivering exceptional service and representing the brand with professionalism and enthusiasm. You will provide expert knowledge of our products, features, and subscription services to help customers make the most of their experience. A key part of the role involves investigating customer feedback and complaints, ensuring you understand the full customer journey to provide effective solutions, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.\nWe’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!\n\nWhat you’ll do:\nBeing the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities\nBeing a brand ambassador and being memorable to our customers. Provide our customers with product knowledge and educate our customers on new products and app features to ensure they get the best out of their subscription\nBe an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback\nDemonstrating confidence while using all different contact channels\nWork towards your individual KPIs and targets set by the management team\nChecking all communication channels as Gmail, Slack etc. on a daily basis to ensure you have understood all the relevant communication to perform in your role\nHave a high level of accuracy - Error track, report and document any kinds of issues to the responsible departments to ensure we can keep improving our service\nActively suggest ways to improve internal procedures and processes.\nTaking the initiative when it comes to internal projects\nBeing an expert regarding company policies, tools, and systems\nWhat you’ll bring:\nAt least 1 year Customer Service Experience in BPO set-up.\nAt least High School Graduate (old curriculum).\nAmenable to work both in BGC, Taguig City and Quezon City\nWhat we offer:\n Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication\nWellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind\nGrowth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform\nDynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures\nWork-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time\nLocation: \nBridgetowne ( 20th Floor, Exxa Tower, Bridgetowne West, C-5 Road, Eulogio Rodriguez Jr. Ave., Quezon City) \nAre you up for the challenge?\nThe first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Subscription Commerce","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-05T12:23:36Z"},{"event":"close","at":"2026-10-21T05:10:23Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hellofresh-nordics-customer-care-specialist-ca","json_url":"https://alion.io/job/hellofresh-nordics-customer-care-specialist-ca.json","meta":{"generated_at":"2026-10-21T07:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1061},"rest":"https://alion.io/mcp/rest/get_company?id=1061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellofresh-nordics-customer-care-specialist-ca"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellofresh-nordics-customer-care-specialist-ca"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellofresh-nordics-customer-care-specialist-ca"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellofresh-nordics-customer-care-specialist-ca\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellofresh-nordics-customer-care-specialist-ca"}]}