{"id":1126744,"url":"https://alion.io/job/hellofresh-us-dc-director-fulfillment","title":"[US-DC] Director, Fulfillment","company":{"id":1061,"name":"HelloFresh Nordics","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":52,"ghost_share":0,"stale_share":0.673,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Goodyear, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":130000,"max_usd":240000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-22T20:36:50Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T16:30:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description: \nThe Director of Fulfillment Operations drives the culture & leads the site strategy for a high-volume food manufacturing, pick, pack, & ship Fulfillment Center. You will be responsible for delighting our loyal customers’ taste buds, providing optimal nutrition to elevate their performance, while maintaining restaurant quality and integrity presentation. You will work directly with our Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the kitchen, production and fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.\nYou will...\nBuild & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Culinary, Production, Fulfillment, Sanitation, Quality, Warehouse, and Shipping)\nProvide direction and leadership for day to day operational challenges\nDevelop trust, credibility, effective and collaborative relationships with supply chain peers and direct reports\nBe the liaison between the site operations and other functions within the corporate leadership teams, helping your team to identify the key priorities for the site\nDevelop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals\nEnsure adequate communication of company goals and priorities to full Production and Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce\nDrive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.\nDemonstrate capability to create new processes that ensure consistency, premium taste, and appearance of every meal leaving our high-volume kitchen\nCreate a positive team dynamic that encourages all employees in the production and fulfillment center to:\nProvide timely feedback to direct/indirect reports.\nDrive positive change within the facility\nAdapt to the ever-changing business needs and ensure that the team does the same\nActively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor/HF brand, KPI’s, and culture.\nYou are…\nBold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk\nEntrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo\nVersatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments\nAnalytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency\nTeam-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization\nStrategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans\nCustomer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none\nAt a minimum, you have...\n10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting\nBachelor's Degree required - Master's preferred\nAbility to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail\nFamiliarity with FSMA, HACCP, SQF\nAPICS CPIM or CSCP certification (preferred)\nDemonstrated ability to effectively motivate, develop and manage 1200 employees a day - our culture is a critical part of our success, and you are directly responsible for driving it\nDeep knowledge of Lean and Agile Production\nComprehensive background in Manufacturing,Fulfillment, Shipping, Receiving, and Warehousing\nInventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)\nExcitement for working in an environment with a high level of ambiguity and change\nInterest in spending most of your time on the shop floor and working directly with all levels of staff\nDemonstrated success at delivering new product initiatives in both a large company and start-up environments\nStrong continuous improvement skills\nA customer service obsession and a willingness to do whatever it takes to satisfy customer needs\nEffective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership\nProven ability to quickly adapt to business needs\nWilling to work weekends and/or night shifts when needed\nHigh level of integrity and ethics\nYou’ll get…\nCompetitive Salary & 401k company match that vests immediately upon participation\nGenerous parental leave of 16 weeks & PTO policy, as well as paid holidays off\n$0 monthly premium and other flexible health plans\nAmazing discounts, including up to 75% off HelloFresh subscription\nFlexible shift scheduling & advancement opportunities\nEmergency child and adult care services\nSnacks & monthly catered lunches\nCollaborative, dynamic work environment within a fast-paced, mission-driven company\nYou’ll get…\nCompetitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities\nGenerous PTO and flexible attendance policy \nComprehensive health and wellness benefits with options at $0 monthly, effective first day of employment\nUp to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) \nAccess to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+\nInclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain\nThis job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.","description_format":"text","description_chars":6638,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Online Groceries","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-09-22T22:03:27Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-us-dc-director-fulfillment","json_url":"https://alion.io/job/hellofresh-us-dc-director-fulfillment.json","meta":{"generated_at":"2026-09-23T19:33:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}