{"id":3632459,"url":"https://alion.io/job/hellofresh-us-dc-manager-production-technology","title":"[US DC] Manager, Production Technology","company":{"id":1061,"name":"HelloFresh","domain":"hellofresh.com","url":"https://alion.io/company/hellofresh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":81,"ghost_share":0,"stale_share":0.42,"repost_share":0.086,"time_to_fill_p50_days":41,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:28:19Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T09:18:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Manager, Production Technology\nLocation: Phoenix, AZ\nThe Role: \nThe Manager, Production Technology oversees the technical support function for software used by Operations, supply chain, and site teams. This role is responsible for resolving critical issues, vendor bug escalations, and driving continuous improvement.\nYou will...\nManage Jira Support ticketing across the fulfillment network, including intake, classification, prioritization, and triage, while maintaining live dashboards to monitor key support metrics and provide leadership with real-time visibility.\nAnalyze support and operational data to identify trends, uncover root causes, and recommend process improvements that strengthen system performance and service delivery.\nPartner with operational stakeholders to establish training, access, and service expectations, drive user adoption, and escalate gaps to the Associate Director as needed.\nReview problem statements and user stories from Systems Analysts to ensure clarity, business impact, and stakeholder ownership, and coordinate enhancement requests with Senior Managers for vendor solutioning and roadmap planning.\nCoordinate testing, training, deployment, and monitoring of system changes and enhancements to ensure successful implementation and adoption.\nSupport and troubleshoot WMS, WES, WCS, and other order processing systems across the fulfillment network, serving as the primary point of contact for production requests, order research, and ad hoc reporting.\nDevelop Root Cause Analyses (RCAs) for incidents and build a deep understanding of site-level operations to identify recurring issues and drive continuous improvement.\nLead and develop the Systems Analyst team by managing performance, aligning work with team OKRs, coordinating training, maintaining SOPs, and establishing schedules that support weekday operations and a fair weekend and off-hours on-call rotation.\nYou are...\nA data-driven problem solver who uses metrics and reporting to identify opportunities and make informed decisions.\nA collaborative leader who builds strong relationships with operations teams, technical stakeholders, vendors, and leadership.\nA proactive and solutions-oriented professional who translates operational challenges into clear system requirements and actionable improvements.\nAn effective communicator who can prioritize competing requests, manage escalations, and maintain focus in a fast-paced production environment.\nA people-focused leader who provides constructive feedback, supports professional development, and holds the team accountable for results.\nCommitted to operational excellence, system reliability, continuous improvement, and consistent user adoption.\nFlexible and reliable, with the ability to participate in a weekend and off-hours on-call rotation supporting 24/7 production operations.\nWilling and able to travel up to 25% as business needs require.\nYou have...\n3+ years of experience in multi-site distribution, manufacturing, or processing environments.\nExperience in people management or team leadership.\nSQL experience, including data gathering, analysis, and report development.\nExperience managing vendors, coordinating defect resolution, and validating system releases.\nExperience leading change and driving adoption with operational stakeholders.\nStrong communication, prioritization, and multitasking skills, with excellent attention to detail.\nA bachelor’s degree in Computer Science, Management Information Systems, Engineering, or a related field, or equivalent relevant experience. (Preferred)\nProficiency in Microsoft Office and Google Workspace applications. (Preferred)\nAbility to travel 25-50% (as needed) \nYou’ll get…\nCompetitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities\nGenerous PTO and flexible attendance policy \nComprehensive health and wellness benefits with options at $0 monthly, effective first day of employment\nUp to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) \nAccess to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+\nInclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain\nThis job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.","description_format":"text","description_chars":4635,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries","Subscription Commerce","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-11-02T20:32:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":41,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/hellofresh-us-dc-manager-production-technology","json_url":"https://alion.io/job/hellofresh-us-dc-manager-production-technology.json","meta":{"generated_at":"2026-11-07T13:08:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1061},"rest":"https://alion.io/mcp/rest/get_company?id=1061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhellofresh-us-dc-manager-production-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhellofresh-us-dc-manager-production-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhellofresh-us-dc-manager-production-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hellofresh-us-dc-manager-production-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhellofresh-us-dc-manager-production-technology"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3632459}},{"tool":"search_jobs","arguments":{"company":"hellofresh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3632459},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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